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Restaurant Update - May 28

Dear Chuck E. Cheese Guest:

We hope this letter finds you & your family in good health. We have  been through a lot over the last few months - and many of us are eager to return to the familiar out-of-home experiences and adventures we enjoy as families. As cities and states begin to reopen, we look forward to welcoming you back to the fun, games and delicious food at Chuck E. Cheese.  

With the health and safety of our guests and cast members as our top priority, our dedicated team has been working diligently to heighten our already rigorous, health and sanitation standards. 

Now, with new procedures in place, and confidence that we are doing all we can to provide the safest experience possible for our guests and cast members, we’ve slowly and judiciously begun opening our doors. Here,  you’ll find a list of the Chuck E. Cheese locations currently open to welcome your family.

When you visit your Chuck E. Cheese, things may feel a little different. 

When you arrive at Chuck E. Cheese, you’ll notice added precautions including:

• Touchless temperature checks (required for all employees and guests)  
• Cast members in face coverings (and encouraged for all guests) 
• Required hand sanitizer use for guests before entering and hand sanitizing stations available throughout our dining and arcade room areas
• “Kid Check Selfies” in place of traditional hand stamp at Kid Check® to make sure parties that come together, leave together
• Parties will be available by private reservation during special hours 
• Touchless payment and pre-packaged prizes
• Scheduled cleanings of our games, restrooms, and dining room on a constant basis, or at minimum, every 30 minutes. 

We will also have social distancing guidelines in our restaurants including seating limits, games spaced for social distancing and multi-player games will be limited to one player at this time.  And for now, during phase 1 of reopening, Chuck E. himself will be resting until he feels ready to get back out on the dance floor. We are taking every precaution to ensure that you and your family feel confident enjoying fun time together in the safest environment that we can possibly provide. You can find more detail on the changes we’ve made to keep your family and our teams safe here.   

We value your trust and loyalty and when the time is right, look forward to welcoming you back to enjoy a memorable, safe and fun-filled experience at Chuck E. Cheese.

Best Regards,

David M

David McKillips
CEO, CEC Entertainment 

 

 

Restaurant Update - April 29

Dear Chuck E. Cheese Guest:

I hope you and your family are staying safe and healthy at home.  As many states and cities begin re-opening around the country, we are cautiously and optimistically looking forward to the day when we can invite you back to Chuck E. Cheese to play all our fun games, enjoy a great meal together and be entertained by Chuck E. himself.   

But for now, all dining, entertainment and arcade rooms will remain closed.  Our dedicated team is working diligently to heighten our, already rigorous, health and sanitation standards.  And while we are just as ready to come back to play as you are, the health and safety of our guests and cast members remains our top priority.   

Until we are ready to re-open our doors, we are focused on offering families delicious and affordable at-home meals and more options for at-home entertainment. We’ve recently expanded our touchless delivery and carry-out options, including the debut of our new $5 and less menu, the best value for families across the nation at any major pizza restaurant.

Now, more than ever, we believe birthdays are magical and call for a party. That’s why we are offering family and birthday bundles with games, cake, pizza, tickets and more, for easy at-home celebrating to ensure your birthday kid, three to ninety-three, feels recognized and special on their day!

To help parents seeking entertaining content for their kids at home, we’ve added more fun on our YouTube kids and Spotify channels. Our new “Afternoon Fun Break” offers a daily variety show with new activities from Chuck E. at 3 p.m. CST. And our Chuck E. Cheese game apps give kids a chance to win virtual tickets that can be redeemed for prizes when our stores re-open.

Please feel free to reach out on our social channels with any questions and we’ll get back to you quickly.  As guidance is provided from the CDC, State and local officials, we will post our operational plan and opening dates, ensuring we are able, and comfortable to provide a safe, sanitary and great experience at every single one of our family entertainment restaurants.  On behalf of all our Cast members and, of course, Chuck E. Cheese himself, thank you for making us a part of your world.

We can’t wait to see you again!

Best Regards,

 David M

David McKillips

CEO, CEC Entertainment

 

 

Restaurant Update - April 6

Dear Valued Guests:

Now more than ever, we are grateful for the opportunity to provide your family with easy, reliable, and delicious at-home meal solutions.    

As we continue to navigate through these evolving and challenging times, our Teams remain committed to making every guest and cast member experience as safe as possible.  Our freshly-made pizzas go directly from the oven into the box, where it is cut without ever being touched.  We have designated pick-up areas that are clearly marked to ensure waiting guests are following all CDC-recommended social distancing measurements.  Finally, our checkout process features contactless payment (Apple Pay, Google Wallet) to provide you, and our Teams, the safest experience possible when you order, pay and pick-up your meals from our restaurants. 

Thanks so much for being a part of the Chuck E. Cheese family.  We look forward to serving you again soon!

Best Regards,

 David M

David McKillips
CEO


Restaurant Update - March 28

Dining, Entertainment and Arcade rooms are closed at this time in response to the COVID-19 pandemic.  You can still order Chuck E. Cheese pizza, wings and more for pick up or delivery.  Individual locations will reopen in accordance with local government and health officials. Please check here for any updates



March 16, Update 

Dear Valued Guests:  

We are temporarily suspending on-premise dining, entertainment and arcade rooms at all our restaurants in response to the COVID-19 pandemic, effective at close-of-business today through March 31st.  At the end of the month, we will re-evaluate and determine when to reopen our restaurants in each market.

We are open for carry-out orders and continue to offer delivery via third-party services: DoorDash, Uber Eats and GrubHub. In addition, starting Wednesday, March 18, we will introduce new value-priced family packages for pick-up or delivery, including two Birthday Party Celebration Packages that will enable guests to bring home pizza, cake and goodie bags for at-home birthday celebrations. 

Any booked birthday party or group event may be rescheduled, and deposits will be refunded through March 31. To reschedule an event, please contact your local restaurant or call the number on your email confirmation.

For families who are staying at home and want to experience some of the entertainment and fun that Chuck E. is renowned for, check out our Chuck E. Cheese videos on YouTube Kids, the Chuck E. Cheese channel on Spotify, and our free game apps in the Apple App Store and Google Play, where kids can win tickets virtually and redeem in person when restaurants reopen.  

I also want to take a moment to recognize and thank our Cast Members and Management who have been working tirelessly, putting our guests first and reinforcing our commitment to a clean, safe environment. This is the right move for our guests, employees and our nation during this difficult time.

The Chuck E. Cheese family is truly thankful for our guests’ patronage, and we can’t wait to get the fun back up and running very soon!

Best Regards, 

David M
David McKillips
CEO, CEC Entertainment