Membership

Our Chuck E. Cheese Membership is designed with specific account guidelines to ensure the best experience for our families and maintain the integrity of the program. Here’s why a shared account between Mom and Dad is not feasible:

Individual Account Management: Each Membership account is tied to one adult in the household. This structure simplifies account management, making it easier for us to provide personalized service and for the primary account holder to manage membership details, benefits, and preferences.

Fair Usage and Security: By linking the Membership to one adult, we ensure fair usage of the program’s benefits. This approach also enhances security, as it allows us to verify the account holder’s identity during visits, safeguarding against misuse of the membership benefits.

Flexibility for Different Schedules: We understand that families often have varying schedules. If both parents want the flexibility to visit Chuck E. Cheese separately with the kids and utilize the membership benefits, each parent would need an individual membership. This ensures that regardless of who visits, the family can always enjoy the membership perks.

Streamlined Experience: Having individual accounts for each parent allows us to tailor the experience and offers to each member more effectively, ensuring that everyone gets the most out of their visit to Chuck E. Cheese.

We designed this policy to balance convenience, security, and personalized experience, ensuring that every family visit to Chuck E. Cheese is enjoyable and hassle-free.

No. Members must pick up their Play Passes and activate their accounts at the “home” Chuck E. Cheese they selected during the registration process.

Memberships at Chuck E. Cheese automatically continue each month without the need for manual renewal. Once you sign up, the membership rolls over monthly with the fee charged to your account. After the initial 12-month commitment, you can cancel anytime, but until then, there’s no need to renew – your membership benefits remain active for continuous enjoyment.

The minimum duration for owning a Chuck E. Cheese Membership is 12 months. This means when a guest signs up for the Membership, they are committing to a full year of membership. This 12-month commitment ensures guests can fully enjoy the benefits of the program and allows us to provide consistent, high-quality experiences over a significant period.

No. For contractual/legal reasons, each household must buy its own Membership.

No, there is not a signup or initiation fee. Your first month’s payment will be the same as your second and third payment.

A guest can easily activate their Chuck E. Cheese Membership immediately after completing the sign-up process. Here are the steps for a guest to follow:

Download the App: The guest should download the Chuck E. Cheese mobile app and log in using the same account details used during the membership registration.

Visit the Fun Center: The guest should go to the Chuck E. Cheese location and approach the ordering area at the front.

Inform the Staff: Upon opening the mobile app, the guest should inform the Cast Member that they are a new member and would like to activate their Play Passes and claim their initial allotment of Play Points and eTickets.

Card Activation: The Cast Member will then scan the QR codes from the guest’s app to activate their Play Pass cards, assign their Play Points, and load their eTickets.

After these steps, the guest’s membership is active, and they can begin enjoying the full range of Chuck E. Cheese membership benefits.

A Chuck E. Cheese Membership activates almost instantly after a guest completes the sign-up process. As soon as the guest finishes registering for the membership online, their membership becomes active. This immediate activation allows guests to start enjoying the benefits, including Play Points and discounts, right away during their current visit to Chuck E. Cheese, if they choose to.

Upon becoming a Chuck E. Cheese Member, a guest can receive their Play Passes by following these simple steps:

Visit Chuck E. Cheese: After signing up for a Membership, the guest should visit their local Chuck E. Cheese location.

Approach the Register: The guest should go to the front register or ordering area.

Identify as a Member: The guest needs to inform the Cast Member that they are a new member and require their Play Pass cards.

Play Pass Distribution: The Cast Member will provide Play Pass cards for each child in the guest’s family as indicated during the sign-up process.

The Play Passes are essential for accessing games and rides at Chuck E. Cheese, using the Play Points allotted through the membership. Guests can start using their Play Passes immediately after receiving them to enjoy the full range of games and activities available.

Each Chuck E. Cheese Membership entitles the member to receive one Play Pass card for every child in their immediate household. The number of Play Passes distributed is based on the information provided by the member during the sign-up process.

For families with more than six children, we may request verification to confirm all are part of the same household. This approach ensures that all eligible children in a family can enjoy the fun and games at Chuck E. Cheese without the need for separate memberships for each child.

Yes, the Chuck E. Cheese Mobile App is a necessary component of the Membership program. The app serves several crucial functions:

Membership Activation and Management: It allows for immediate activation of the membership and offers a convenient way for members to manage their account details.

Redeeming Benefits: Members use the app to access and redeem their membership benefits, including Play Points, food and beverage discounts, and eTickets.

Updates and Notifications: The app also serves as a platform for members to receive updates, special offers, and bonus surprises exclusive to members.

By requiring the app, we ensure a seamless and efficient experience for our members, providing everything they need right at their fingertips..

No. Each week, you can use your Membership to play up to 70, 115, or 300 games, depending on your pass type. Any Play Points not used by Wednesday will expire. For example, if you receive 300 Play Points one week and use only 50, the remaining 250 will not carry over to the next week; they will disappear at Tuesday night.

Membership Pass Play Points are only valid the week they are issued and expire at midnight Tuesday night. For example, if a Gold Pass holder adds 300 Play Points to their card one week and uses 200, the remaining 100 points will not carry over to the next week; the balance resets to zero. Weekly Play Points must be re-added each week.

This is in contrast to regular Play Points, which do not expire and remain on the card until they are used.

Discounts apply to most food and beverages except for the following items: alcoholic beverages, birthday-specific food items, birthday cakes, Buddy V. cakes, and select limited-time offers.

Absolutely. There is no reason a family of two parents and two kids couldn’t use four cards to play games with each other.

When a guest signs up for a Membership, Chuck E. Cheese will collect their payment information, typically a credit card number or bank account details. This information is used to automatically charge the membership fee each month.

No, there are no processing fees for any payments related to the Chuck E. Cheese Membership. This includes both the initial payment and subsequent monthly fees.

Yes, guests have the flexibility to change their payment method anytime. This can be done through the payment portal accessible on the Chuck E. Cheese website.

The guest’s credit card will be automatically billed each month on the anniversary date of their Membership sign-up. For instance, if a guest signs up on June 17, their card will be charged on the 17th of each subsequent month. There is no need for the guest to manually handle this payment each month.

If a payment fails, the guest’s Membership will be temporarily deactivated, and they will be notified via email. The guest can either update their payment information in the payment portal or wait for the system to attempt a recharge the following day. The Membership will be reactivated once the payment is successfully processed.

Currently, Chuck E. Cheese Memberships are structured for monthly payments only. Guests cannot pay for multiple months or a full year in advance.

At this time, Membership payments cannot be paused. The monthly payments continue for the duration of the Membership.

As of now, Membership upgrades are not being promoted and are not available through an automated process. The Guest Relations team can assist with upgrades, but this is handled manually and on a case-by-case basis.

A guest can cancel their Chuck E. Cheese Membership through the account portal. This option becomes available after the completion of the initial 12-month term, which includes 12 monthly payments. Upon signing up, the guest will receive a link that can be used for cancellation when eligible.

Canceling a Membership is straightforward and can be done with ease. Once the guest has completed their 12-month commitment, they can log into their account at any time and request cancellation. This process is available 24/7 for the guest’s convenience.

Since Membership fees are paid in advance each month, the guest’s Membership will continue until the end of the month following their final payment. This allows the guest to enjoy the Membership benefits until the end of the paid period.

Chuck E. Cheese Memberships require a minimum commitment of 12 months. Therefore, a guest cannot cancel their Membership before completing this initial 12-month period.