Frequently Asked Questions

Birthdays And Events

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No one under 18 is admitted to Chuck E. Cheese’s without a parent or adult, since all minors have to enter and leave the establishment with an adult who has the same stamp for security purposes. 

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Oh yes! Our Tokens For Grades Program rewards kids with 10 Free Tokens (with a food purchase) when they bring in their latest report card.

If you did not find the answer to your question here, please feel free to email Chuck E. Cheese’s.

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The group package is for group events with 10 or more kids (i.e., schools, daycares, churches, youth sports teams, scouts) that want to reserve tables during the week, all day from Monday-Friday.

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Absolutely! Any kid 1+ can enjoy the fun party packages available at all of our Chuck E. Cheese’s locations.

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More birthday stars, double the fun! Our parties are able to accommodate more than one birthday child in the same birthday party for an extra cost. You will be charged the regular Party Package price plus $4.99 for the additional birthday child.

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From delicious and fun food to the best in entertainment, we always strive to bring you everything you need to make your party a success. Unfortunately, there are some items that are not allowed to a party in our locations like outside food (other than cake or ice cream) piñatas, cups, or outside entertainment.

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You can always personalize your party celebrations at Chuck E. Cheese’s! You’re free to bring your own birthday cake, favorite ice cream, and your own table decorations.

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You bet! We love ice cream! We sell cups of Vanilla or Chocolate ice cream that can be pre-ordered during your reservation or purchased through your host. The majority of our locations also offer a variety of ice cream treats through our ice cream vending machine. If you have a flavor preference, you can also bring in your own ice cream too! Just don’t forget to bring in a scoop to help when serving.

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That's right! At Chuck E. Cheese's we have the perfect birthday cake for you. We offer chocolate or vanilla cakes available in two sizes. The 8" round cake serves approximately 12 guests and the 1/4 sheet-size cake serves approximately 18-20 guests.

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No problem! If you provided your email address, you can locate your reservation information by clicking here. If you did not provide your email address in the reservation, please feel free to send us an email with your party information.

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No worries, we got you covered! At Chuck E. Cheese's we want to make it easy for you. You can send free online invitations powered by Punchbowl through our website.

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Who doesn’t love goody bags? Our Chuck E. Cheese's goody bags include a variety of cool toys and delicious treats that kids of all ages will love

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Along with all the super-cool items listed in the party package you choose, we will decorate your table with our fun Chuck E. Cheese’s cups, pizza plates, and birthday plates. And of course, we will also provide forks, napkins, and utensils so you can focus only on the fun.

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At Chuck E. Cheese’s we welcome everyone at any age! Age limits for a party package? Never! You will always be more than welcome to include adults for a Party Package.

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We are always available to assist you one click or a phone call away. If you need to make changes to your reservation, you can do so through our  website. Please note that date and time changes are subject to availability. And don’t forget: cancel any other previous reservations to avoid extra charges.

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The fun never stops at Chuck E. Cheese’s and this is why we offer unlimited time at your reserved table if you host your party from Monday-Thursday. But from Friday - Sunday we can only reserve your table for two hours. Your party can always stay and play games anytime after your event, but unfortunately seating is not guaranteed.

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We apologize for any inconvenience this might cause but the party times are set schedules and cannot be altered. The time(s) option(s) provided are the only times available on the day you selected. The good news is that you are more than welcome to arrive earlier at the day of your party and let the children play before your event starts. However, your table and host/hostess will only be prepared for you at the scheduled time of your reservation. If you need a later time, you could also check the availability of a different location or date.

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Once you book your party online, the restaurant will be notified to issue your free play points on the day of the party.

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Package prices are not guaranteed and will vary based on the date and time selected. Package prices are subject to change daily and are only guaranteed after your party has been booked.

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Upon booking a birthday party, our 4-child minimum policy will be in effect for all parties. Child minimums vary per location and are noted in the reservation site prior to booking. Changes to the reservation must be made prior to the day of the reserved party to avoid penalty. Our policy allows for per-child fees to be waived for up to 2 no-shows on the day of your party. Any additional children not in attendance will be subject to per child cost for any changes made on the day of your party.

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Sorry, but Unlimited Play purchased as part of this package is only good for the day of the reserved party.

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The only payment we accept prior to the date of the reserved party is the deposit.  You are more than welcome to purchase gift cards that may be used on the day of the party.

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Once the deposit is made it is non-refundable.  However, if you need to cancel your reservation the deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled.

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Sorry but because of high demand for our reserved parties, we must receive the deposit from you timely or the reservation will be cancelled.

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Yes, once the total deposit is paid, the $50 will be applied toward your total bill at the end of the party.

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We do require a $50 deposit to secure your reservation.  You can either pay that deposit with a credit card online or you make a cash deposit at the Chuck E. Cheese’s location by the specified due date.

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Sorry, but the color of the balloons you will receive is based on availability in each location, so we cannot guarantee any particular color.

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Sorry, but we do not offer this service.

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We accept birthday reservations 90 days in advance, and you can book a birthday party reservation up to a 24 hours prior to the party.

 
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Food Allergy

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No preservatives are used on our fresh vegetables. Our jalapeños are preserved with sodium benzoate and calcium chloride. Our sliced green olives and pepperoncinis contain sodium metabisulfate and/or calcium chloride to preserve flavor.

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For a full list of ingredients, please refer to our Ingredients Information sheet. Should you be looking for information on common allergens, please refer to our Food Allergens information sheet for details. 

If you did not find the answer to your question, please feel free to send us your question via email to guestrelations@cecentertainment.com or call us at 1-888-778-7193.

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No.

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No. Our pizza sauce does not contain animal products.

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It contains Whey (Milk).

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Yes, we offer an individual size gluten-free pizza. Our Smart Flour™ crust, sauce, cheese and toppings are gluten-free. However, you need to know that this pizza is prepared in a shared kitchen, so we cannot guarantee it will be completely free of gluten.

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Most items on our menu do not contain artificially occurring Trans Fats.  We do have a few items that do contain 1 percent of Trans-Fat per serving and they are our chocolate sheet cake and our white sheet cake.

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MSG is not listed as an added ingredient in any of our products.

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The following items contain gluten: Pizza Dough, Ciabatta Rolls, Garlic Sesame Sticks, Tri-Color Tortilla Strips, Cheese Crackers, Wheat Crackers, Club Crackers, Garlic Butter Croutons, Rice Noodles, Gourmet Macaroni & Cheese Pasta Salad, California Pasta Salad, Cinnamon Stick Dough, Cinnamon Spread, Apple Dessert Pizza Dough, Shortbread Topping, Vanilla Buttercream Cakes, Chocolate Cakes, Cheesy Breadsticks, Buffalo Wings, Boneless Buffalo Wings, Chicken Nuggets, Select Single-Serve Novelty Ice Cream Offerings, Wonton Strips, and Crispy Onions.

In addition to the above, keep in mind that other products we cook and serve, i.e., french fries, are cooked/handled on equipment used to cook other products and by Cast Members who are very likely to have handled pizza dough and so on. Please refer to our Food Allergens information sheet for additional details.

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The following items contain milk or milk products: Pizza Cheese, Pizza Dough, Chicken Nuggets, Shredded Parmesan Cheese, Monterey Jack/Colby Cheese Blend, Cheese Crackers, Garlic Butter Croutons, Gourmet Macaroni & Cheese Pasta Salad, Buttermilk Ranch Dressing, Lite Ranch Dressing, Chunky Blue Cheese Dressing, Royal Caesar Dressing, Cinnamon Spread, Shortbread Dessert Topping, Vanilla Buttercream Cakes, Chocolate Cakes, Grated Parmesan Cheese, and Select Single-Serve Novelty Ice Cream Offerings. Please refer to our Food Allergens information sheet for additional details.

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We do not serve products that have peanuts or tree nuts in them. However, the following items are manufactured in plants that also process nuts in other applications, so cross-contamination could be possible: Cinnamon Spread, Shortbread Topping, Vanilla Buttercream Cakes, Chocolate Cakes, Select Single-Serve Novelty Ice Cream Offerings, Sunflower Seeds, and Wonton Strips. Please refer to our Food Allergens information sheet for additional details.

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The following products contain eggs: Boneless Buffalo Wings, Gourmet Macaroni & Cheese Pasta Salad, Diced Potato Salad, Buttermilk Ranch Dressing, Lite Ranch Dressing, Chunky Blue Cheese Dressing, Thousand Island Dressing, Royal Caesar Dressing, Mayonnaise, Vanilla Buttercream Cakes, Chocolate Cakes, and Big Bopper Ice Cream Sandwich.

The following items are produced on machinery that also processes eggs, so they may contain trace amounts of egg: Cinnamon Spread, Shortbread Dessert Topping, and Big Vanilla Ice Cream Sandwich. Please refer to our Food Allergens information sheet for additional details.

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Yes. The Pizza crust contains soybean oil and soy protein concentrate. The same dough is also used in our Cheesy Breadsticks, Cinnamon Sticks, Apple Dessert Pizzas, and Hot Dog Pizza Dough Bun. Please refer to our Food Allergens information sheet for additional details.

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If you have a severe food allergy, please review our allergen information concerning our menu items. We believe our offerings accommodate most food allergies. However, if you cannot find a menu item which accommodates your allergy, please contact your favorite local Chuck E. Cheese’s to make arrangements to reasonably accommodate your need to bring in outside food.

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More Cheese Rewards

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Please consult this FAQ section. The most common questions and issues are addressed here! If you cannot find your answer, please speak with a manager at your local Chuck E. Cheese’s. If they are unable to address your issue, please email rewards@cecentertainment.com.

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More Cheese™ Rewards Terms & Conditions can be found inside the menu of the mobile app or the website.

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To change your preferences visit the More Cheese™ Rewards app or the website, and click on the My Account button at the top right of the page.

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Visit the My Cheese Rewards app or website login page, click “forgot password” and follow the on screen instructions. 

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Yes! If you are a member of More Cheese™ Rewards, provide your phone number to the cashier before payment to get credit for your visit. 

Please note: In-store birthday deposits do not count as a visit and towards earning a $10 Reward.

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Yes! More coupons equal more fun. More Cheese™ Rewards can be combined with other coupon offers. 

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Please see the list of participating stores in the More Cheese™ Rewards Terms and Conditions. You can get credit for purchases at any participating location by providing your phone number before payment

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No, alcohol purchases do not count toward your $20 spend. 

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Gift card purchases are not eligible as a visit. However, purchases made with a gift card do count towards your visits. 

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Thank you for joining! Unfortunately, any visit made before you joined More Cheese™ Rewards cannot be added to your account.

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More Cheese™ Rewards was designed to be as easy for you as possible! There are no cards or points to track. Simply log-in to your account and view your rewards and upcoming rewards in your profile. When you qualify for a reward, it will show in your account at the restaurant (when you give your phone number before payment). No card is needed!

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You can view your rewards through the More Cheese™ mobile app or the website by logging in and selecting “Rewards” in the menu. Each offer has an expiration date, so be sure to check how much time you have to redeem the reward. The expiration date can be found on the rewards screen.

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Rewards are available in your account up to 24 hours after they have been earned. To receive your Welcome Reward, your email must be verified. If a reward is not in your account 24 hours after you have met the criteria listed, please contact guest services at rewards@cecentertainment.com

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No, you may only use one reward per transaction or check. If a $10 Reward is available, it will be automatically redeemed if your check is $10 or more. Other rewards (Welcome, Birthday, Half-Birthday and Referral) must be ordered at the front counter. You will then provide your phone number to the cashier before payment to redeem the free items.

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If you visit frequently, and have already earned a $10 reward in a calendar month – your additional visits will continue to be tracked in the background – and be credited to you on the first day of the next calendar month. If you earn a second $10 reward in the same calendar month, that reward will become available to you on the first day of the next calendar month.

*Note that this progress may not be tracked in your account, but the visits can be seen by clicking on “Visits”

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At the register, order the item that you have a reward for, and then tell the cashier the rest of your order. Before payment provide your phone number to cashier and enjoy! 

$10 Rewards will be automatically redeemed when available if your check totals $10 or more. (Alcohol does not apply)

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Provide your phone number to the cashier before payment. Any purchases made during that day will be attributed back to your account the next business day.

For non-members – a claim code will be printed on the bottom of your receipt. This code can be entered in your account by clicking Visits -> Claim Missing Visit.

*Note that claim codes are only valid for 3 days after purchase. 

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Each time you visit a Chuck E. Cheese’s you can earn visits towards rewards. Here is how:

  1. Provide your phone number when making your payment
  2. Each visit of $20 or more (after tax) is counted towards your $10 reward
  3. Visits three times in one year and earn a $10 reward

In addition, be sure to complete your profile by adding your child’s birthday and name you can receive birthday and half-birthday rewards as well! 

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After submitting the form on the More Cheese™ mobile app or website:

Click the link in the confirmation email sent to the email address provided to verify your account. After this, you can login and start earning rewards!

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There are three ways to begin your registration.

  • Download the More Cheese™ Rewards app on the Apple App store or Google Play store
  • Visit www.chuckecheese.com/rewards
  • Text “Cheese” to 65255
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Glad you asked! More Cheese™ Rewards has a lot to offer:

  • Welcome Reward:  1-topping personal pizza on your next visit (issued up to 24 hours after account validation) 
  • $10 Reward:  Earn a $10 reward after every 3 visits with a $20 purchase within 12 months (One $10 reward can be earned and redeemed per month)
  • Birthday Reward:  20-Minutes of All You Can Play  during your child’s birthday week (valid 3 days before and 3 days after their birthday) with a $10 food purchase (maximum of 2 can be redeemed per month)
  • Half-Birthday Reward:  100 free tickets the month of your child’s half-birthday (maximum of 2 can be redeemed per month)
  • Referral Reward: 100 free tickets when you refer a friend (valid after friend account confirmation, maximum of 20 per calendar year)

 

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More Cheese™ Rewards gives you and your family more of the Chuck E. Cheese’s you love. The more you visit, the more rewards you can earn to use on food, drinks, games and prizes!

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Fundraising

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Yes, as required by IRS Rules and Regulations, we require a Form W-9 from private schools.

Note, however, that we do not require a Form W-9 from Public schools and School Districts as the IRS generally treats public schools and their districts as government instrumentalities or agencies thereof.

Not Applicable to Non-Profit Fundraising

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Yes, you have up until 72 hours to call and make that change. The time must be between 2 p.m. and 4 p.m.

Not Applicable to Non-Profit Fundraising

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Of course! You can call up until 21 days before the event.

Not Applicable to Non-Profit Fundraising

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The check will be made out and sent directly to the school, with attention to the fundraising contact person. Please let the school know that the donation check will come to your attention.

Not Applicable to Non-Profit Fundraising

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Yes, on most occasions. He will be dressed and ready to go (with a Chuck E. Cheese's store escort), but he will also need you there at the time of arrival to help guide him through the school.

Not Applicable to Non-Profit Fundraising

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Yes, as long as the school principal has given approval and the school is fewer than 20 miles from the location.

Not Applicable to Non-Profit Fundraising

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The Form W-9 must contain the following information:

  • The precise name of your organization. This is important because we can only make the check payable to the entity identified on the Form W-9.
  • Check the appropriate box indicating the organization's entity type (e.g., corporation, limited liability company, partnership, etc).
  • Indicate the appropriate "Exempt Payee Code" for your organization (see Form W-9's instructions for a list of codes and definitions). For example, a Section 501(c)(3) organization would indicate "1" as its Exempt Payee Code. Note: Section 501(c)(3) organizations fall within the types of entities exempted from federal income taxation under Section 501(a) of the Internal Revenue Code.
  • Complete the section for your organization's address.
  • PART I: Provide the organization's Taxpayer Identification Number (e.g., its employer identification number).
  •  PART II: Signature
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We will not deliver a donation check to your organization until we receive a signed Form W-9. A copy of a Form W-9 was included in the confirmation email sent to you when you registered for the event and can also be found at http://www.irs.gov.

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Yes, we reserve the right to cancel a scheduled event, at any time, if we determine that an organization fails to comply with our fundraising rules.

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Unfortunately, no. Since most, if not all, of our guests are coming to Chuck E. Cheese's to enjoy a special once-in-a-lifetime family moment, we ask that you respect their privacy and allow them to enjoy their visit free of distraction. Furthermore, we provide you with timely and ample materials to adequately conduct your recruiting prior to the date of the scheduled event.

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Yes, we only allow one fundraising event per month, per school or organization.

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Unfortunately, we need at least a 21-day advance notice in order to schedule an event.

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When you receive your confirmation email, you will have access to online tools to promote your fundraiser.

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You should expect your check in about 14 business days after your event.

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Monday-Friday only, from 3 p.m. to 9 p.m.

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We will provide you with fundraising materials to be distributed a few weeks before your event to help promote your fundraiser. In order to receive this material in time, we need 21 days advance booking.

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Please contact one of our fundraising agents at 1-888-232-4386 or email us directly at fundraising@cecentertainment.com.

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Fast Pay

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No. Each time we process payments, the system will aggregate all the records by vendor code, generating a single MasterCard account number valid for the total net paid amount on your remittance advice. Each invoice record is listed as a separate line item on the remittance advice.

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You will receive the remittance advice via mail or email. The remittance advice contains the details of the invoices being paid by that Comdata MasterCard.

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This is a security feature of the program.

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This payment is processed like any other credit payment, and the agreement you currently have with your MasterCard processor in order to accept payments through their system is also applicable to these transactions. Should you have questions or concerns about these fees, I can have someone contact you to discuss other options.

Note: Comdata may be able to assist the vendor in receiving a lower rate by referring them to additional acquiring service providers or in some cases by moving the vendor to the ComdataDirect network.

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You can contact our AP department to obtain the Comdata MasterCard account information for that specific invoice.

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We have chosen to set this number as the maximum number of times the card can be processed.

 

Note: Please see your program administrator for information about this limit.

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Once your payment is processed the funds will be deposited into your merchant services account generally within 24 hours.

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Please check the following:

  • Expiration date and CV code entered correctly
  • BIN number (557766) entered correctly
  • Dollar amount must match the “total amount of payment” (invoices can be combined into 1 payment)
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Gift Cards

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Please see our website (www.chuckecheese.com) for balance inquiries. A 4-digit PIN is required in order to check the balance of your Gift Card. If your Gift Card is older than 2008 and does not have a PIN number- please call 833-268-2201.
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Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift. Click here to see other gift card related questions. 
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No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges. Click here to see other gift card related questions. 
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