Summer Fun Pass Terms & Conditions

Updated April 19, 2024

These terms and conditions (the “Terms & Conditions”) govern the Chuck E. Cheese Fun Pass (“Fun Pass”).  The Fun Pass, including all administration related thereto, is provided by CEC Entertainment, LLC, its affiliates, parents, and subsidiary companies (collectively “Chuck E. Cheese,” “we,” “us,” “our,” “ours”).  Fun Pass is redeemable at all participating Chuck E. Cheese Fun Centers (each a “Fun Center” and collectively “Fun Centers”).

By purchasing a Fun Pass you are deemed to have accepted these Terms and Conditions of use (“Terms”). Purchase and use of a Fun Pass is subject to these Terms, our Chuck E. Cheese Fun Center policies (copies of which are displayed at each Fun Center and are available upon request), as well as the terms governing the Play Pass cards/bands, Chuck E. Cheese App (for Rewards Account) – which can be found at https://www.chuckecheese.com/terms-conditions (collectively with Terms are referred to as “Rules”). You agree to be bound by these Rules by purchasing or signing up for a Fun Pass.

A.       Fun Pass Requirements

1. Fun Passes Must Be Registered: Each Fun Pass Holder is responsible for registering their Fun Pass by providing their true first name and last name; their date of birth; their residential address; a valid contact number; and a contact email address (if they have one). In the event that the Pass Holder is under the age of 13, then the parent should provide their own contact email address and not an address for the child.

2. Reward Account Registration Required:  A Chuck E. Cheese Rewards account (“Rewards Account”) is required to purchase and to fully participate in a Fun Pass Package. If you choose to purchase a Fun Pass from our website, you will be required to register for a Rewards Account at the time of your purchase. If you wish to purchase your Fun Pass in a participating Fun Center, you will be required to register for a Rewards Account immediately after your purchase via a web link we will provide.  If you already have a Rewards Account, you can link your Fun Pass to it. For the avoidance of doubt, these Terms apply and are in addition to our Chuck E. Cheese Rewards App Terms & Conditions, which can be found on our website.

3. Chuck E. Cheese Mobile App Required: You will also need to download our Chuck E. Cheese App (the “App”) from either the Apple App Store or Google Play Store for your mobile device and set up your account in order to redeem your benefits. To access your Fun Pass benefits in the App, you must use the same Account Information when logging in that you used when purchasing your Fun Pass.

Access to the Fun Pass Holder’s account via the App is required in order to redeem Fun Pass benefits and other services. A Fun Pass Holder must log in to their Rewards Account whenever they visit a Fun Center and must be willing to present it to our employees at the time they use/redeem any of their benefits. Rewards accounts are subject to, and governed by, the Chuck E. Cheese App Terms & Conditions. Any attempt to use Fun Pass benefits using a Rewards Account by a guest to whom the Rewards Account was not originally assigned will result in immediate cancellation of the pass without refund. Rewards Accounts and Fun Passes may not be used for commercial purposes and are void if altered or misused.

4. Photo Identification Cards: Fun Pass holders may be required to obtain Photo Identification Cards. Photos on file for active Fun Pass Holders must be periodically updated with current photos. At this time, adults must replace their photos every ten (10) years and children (under the age of 18) must replace their photos every three (3) years. Further identification may be required. Fun Pass photos are automatically destroyed within one year following the cancellation/expiration of a Fun Pass holder’s account.

B.        Fun Pass Benefits

For clarity, all Fun Pass benefits are subject to the Fun Pass holder’s complying with the Rules, including but not limited to, Section D below.

Timing of Benefits Receipt: You will immediately receive all of your Fun Pass benefits through the App after you complete your purchase and complete the online registration process. If we are unable to automatically link your Rewards Account to your Fun Pass at the time of purchase, you will need to register for a Rewards Account and create your account before you will have complete access to all of your benefits using the link provided to you via SMS text message immediately after your purchase. If you do not receive a link via text message, you may also register your Fun Pass by visiting chuckecheese.com/register and entering information from your purchase receipt to create your account.

Fun Pass Packages: Three separate Fun Pass packages (Bronze, Silver and Gold) are available as set forth in the table below.  Package prices vary depending upon participating locations.

The terms “family” or “household” for the purposes of these Terms shall mean a group of two or more persons related by birth, marriage, or adoption who live together in the same household as the Pass Holder.

The price of a Fun Pass varies by Fun Center and is subject to change at any time during the Redemption Period (defined below).

Unless otherwise provided for herein, the following benefits are made available based on the package you purchase, and in the timing and frequency (as the case may be) as set forth below: 

• Daily Game Play.  During the Redemption Period, Fun Pass Holders will receive a specified number of Play Points each day they visit any of our participating Fun Centers during the Redemption Period. These Play Points are available for use on the day they are issued and will expire at midnight of that same day. Points are credited at checkout and are valid for gaming and other eligible activities until they are either used up or the day ends. Any Play Points not used by the end of business on the day they are issued will expire. Please be reminded that all gameplay using these points is also governed by our Play Pass Terms & Conditions.

• Play Pass Points Allocation Across Play Passes: Play Pass Points can be distributed among family or household cards at the time of daily redemption. Once assigned, these points cannot be transferred between cards after the initial allocation.

• Play Pass Cards: Play Passes bought through our website need to be first activated at the designated “home store” specified during purchase. After activation, the Fun Pass can be used at any participating Fun Center nationwide. Each family will receive one Play Pass card per household member, with a limit of six cards per household. Play Pass cards are exclusively for household members. Lost or forgotten Play Pass cards can be replaced by purchasing additional cards for $1.00 each. Play Passes are non-transferable and may not be shared with anyone outside of the Play Pass Holder’s household.

• Discounts on Food and Drinks: Fun Pass Holders are eligible for a discount on most food and drink items at participating Fun Centers, as detailed in the discount chart provided above. To receive the discount, purchases must be made at the front register—kiosk and mobile table orders are excluded, and the offer is not valid for online or delivery orders. The discount applies only to regular menu items, usually listed on the menu boards at the register. However, discounts offered to Fun Pass Holders do not apply to birthday party supplies, birthday and Buddy V cakes, alcoholic beverages, items already discounted (e.g., value deals), certain limited-time offers (LTO), or non-food items such as trampolines, merchandise, and eTickets. Additionally, discounts cannot be “stacked”; multiple discounts may not be applied to the same item.

• Discounts on Play Points: Fun Pass Holders at all levels are entitled to discounts on additional Play Points that must be purchased at the front register. Bronze members receive a 20% discount, Silver members enjoy a 30% discount, and Gold members benefit from a 50% discount. Each member must use the corresponding coupon from the Chuck E. Cheese mobile app to avail these discounts.  For clarity, Fun Pass Holders are required to use the Chuck E. Cheese mobile app and show the corresponding discount coupon at the front register to purchase additional Play Points.

C.       Fun Pass Expiration

How Long It Is Valid: A Fun Pass is valid for 62 days, starting on the date of purchase—including that day regardless of the purchase time (even if the purchase is made at 11:30 PM, the 62-day period includes that day and extends for an additional 61 days) (“Redemption Period”). The Fun Pass must be used within the Redemption Period at participating Fun Centers and is only redeemable in a Fun Center.

Expiration Date Details: Notwithstanding any other provision, the official expiration date of a Fun Pass is determined by the information provided in the online registration portal at the time of registration and is confirmed via email afterwards. In cases where there might be conflicting information about a pass’s expiration date, the date mentioned in either the purchase receipt or by Guest Relations will take precedence. Fun Passes are effective through the ‘valid until’ date specified for each Fun Pass.

D.       Fun Pass Limitation and Restrictions

1. Fun Pass Exclusions and Limitations: A Fun Pass does not cover additional fees for food, merchandise, eTickets, pay-per-experience attractions (e.g., trampoline), or special events unless explicitly stated otherwise in these Terms. Games or attractions requiring a separate entry fee are also excluded from the Fun Pass benefits.

2. Kiosk Purchases.  It’s important to note that Fun Pass transactions must be completed at the front register; kiosk purchases do not qualify for discounts.

3. Operational Flexibility: Chuck E. Cheese reserves the right, at its sole discretion, to alter the operating days and times of any Fun Center and to close or cancel any part of a location for reasons including but not limited to maintenance needs, health and safety concerns, or special events. No refunds or compensation will be provided if a Fun Center is unavailable or if any attractions are closed or removed.

4. Event and Attraction Restrictions: Fun Passes may not be used during private events, buyouts, or any events requiring a separate admission fee. Access to certain games, attractions, or special events may incur additional charges or require advance purchases. Operating hours and available attractions may vary without notice and are subject to temporary closures based on health and safety, operational needs or capacity limits.

5. Admission Policy: Possession of a Fun Pass does not guarantee entry to a Fun Center. Entry may be denied for any reason in accordance with the Rules. Additionally, during peak times, possession or use of a Fun Pass does not ensure immediate access to a Fun Center.

6. Fun Passes are Non-Refundable: A Fun Pass is non-refundable, non-exchangeable and not valid for cash. Unless stated otherwise, a Fun Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive except those specifically designated Fun Pass holders.

7. Pass Sharing: Fun Passes are non-transferable and cannot be sold, loaned or given away to be used by a third party. Any use of a Fun Pass in breach of these Terms or the relevant Rules will result in the Fun Pass being revoked without compensation. For the avoidance of doubt, Fun Pass sharing is a breach of these Terms and any attempted use of a Fun Pass by someone other than the named Fun Pass Holder, regardless of reason, will result in the Fun Pass being revoked without compensation to the Fun Pass Holder.

8. Violation of Fun Center Rules: Violation of Fun Center rules will result in expulsion. A copy of Fun Center rules is available upon request. Conduct that is disorderly, disruptive or in poor taste is prohibited. Clothing with inappropriate/offensive words, phrases or graphics are prohibited. While at any Chuck E. Cheese location, shirts and footwear with soles must be worn at all times.

9. Additional Restrictions:  Fun Passes and Fun Pass benefits cannot be combined with any other offer. No cash value. Not for resale and not transferable. No substitutions. See www.chuckecheese.com for Chuck E. Cheese addresses and hours of operation.  Subject to additional taxes and use charges. Valid identification may be required. Minors must be accompanied by adults to enter and remain in a Fun Center.

E.        Violations of the Rules

A Chuck E. Cheese Fun Pass is a revocable license and may be suspended or confiscated with no refund of purchase price.

1. Suspension: If a Fun Pass Holder is suspected of violating any of the Terms or the Rules or policies of Chuck E. Cheese, Chuck E. Cheese may suspend the Fun Pass held by such person or persons subject to Chuck E. Cheese’ investigation of the alleged violation. Upon the conclusion of the investigation and depending upon the findings of such investigation, the suspended Fun Pass will either be reinstated and extended to cover the period during which such Pass was suspended, reinstated without extension for the suspension period, or immediately revoked.

2. Cancellation or Revocation: The Fun Passes provide the Fun Pass Holder with revocable privileges which may be cancelled or revoked by Chuck E. Cheese at any time without notice or refund. The Fun Pass Holder may also be removed from the Fun Center for any misuse, failure to abide by applicable terms and conditions or conduct detrimental to the Fun Center, including theft of property or services, violation of Federal, State and Local laws, assisting any person to obtain unauthorized entry, violation of Fun Center rules, safety procedures, vandalism, disorderly conduct, intoxication, and possession of intoxicating liquors (except as properly purchased within the Fun Center with valid identification and used in a responsible manner), drugs or weapons.

A Fun Pass that is discovered to have been purchased through illegal methods will be revoked without compensation.

F.        Privacy

Use of Fun Pass Registration Information: Chuck E. Cheese is entitled to use Fun Pass registration and purchase details, including without limitation first name and last name, address, telephone number, email address and items purchased and cost of each item, to contact them in relation to service information, including, but not being limited to, information about changes to these Terms, and expiry. Chuck E. Cheese may also use the Fun Pass Holder’s registration and purchase details to contact them with information and special offers from or about Chuck E. Cheese.

Communications: As a member of the Fun Pass Holder program, a Fun Pass Holder will be eligible to receive periodic mailers and newsletters and other communications about Chuck E. Cheese, other Chuck E. Cheese affiliated products and services and select unaffiliated, third party offers, including information about events, products, opportunities, services and special offers and discounts available to Fun Pass Holders. Fun Pass Holders may also be sent information about special events, products, services and offers based on their activities at the Fun Centers (e.g., purchase transactions, game usage, etc). These communications may be sent by postal mail (one mailing per Fun Pass Holder household/address) or by email, based on the contact information provided to Chuck E. Cheese. Fun Pass Holders may also receive these communications from any subsidiary or affiliated entity of CEC Entertainment, LLC.

Fun Pass Holders may choose not to receive these communications by unsubscribing via links in the emails or other communication which are sent. Please be aware that if you do not allow us to send you certain communications, we may not be able to deliver information to you about special Fun Pass Holder events and opportunities, or about products and services that may take into account your interests and preferences.

G.       Dispute Resolution

EXCEPT AS EXPRESSLY NOTED BELOW, ANY DISPUTE BETWEEN YOU OR ANY OTHER FUN PASS HOLDERS AND CHUCK E. CHEESE ARISING UNDER, OUT OF, IN CONNECTION WITH, OR IN RELATION TO THIS AGREEMENT MUST BE SUBMITTED TO BINDING ARBITRATION UNDER THE AUTHORITY OF THE FEDERAL ARBITRATION ACT. The dispute must be arbitrated in accordance with the then current rules and procedures cited below, and under the auspices, of the American Arbitration Association (“AAA”), except to the extent the rules and procedures are modified by this Agreement. A dispute or claim relating to personal injury or other similar claims arising out of or in connection with an accident or claimed physical injury, or lost or stolen property, at any Chuck E. Cheese are expressly excluded from this Dispute Resolution provision and the terms hereof.

A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Chuck E. Cheese should be addressed to: General Counsel, CEC Entertainment, LLC, 1707 Market Place Blvd, Irving, TX  75063 (the “Notice Address”). If Chuck E. Cheese and the affected Fun Pass Holders cannot reach an agreement to resolve the dispute within 30 days after the Notice is received, either party may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by either party shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Chuck E. Cheese is entitled.

The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the AAA (the “AAA Rules”), as modified by this Agreement, and will be administered by the AAA. The AAA rules are available online at www.adr.org.

The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

YOU (FOR YOURSELF AND EACH OTHER PASS HOLDER) AND CHUCK E. CHEESE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless all parties agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative, joint, or class proceeding. If this specific proviso is found to be unenforceable, then the entirety of this Dispute Resolution provision shall be null and void.

The arbitration shall take place in the locale of the Chuck E. Cheese to which your Chuck E. Cheese Fun Pass relates, unless otherwise agreed in writing by the parties.

Except as may be required by law, neither a Fun Pass Holder nor an arbitrator may disclose the existence, content or results of any arbitration under this section without the prior written consent of all parties.

Except as otherwise provided for herein, Chuck E. Cheese will be responsible for paying any arbitration filing fees or fees required in order to obtain a hearing (or documentary submission) of the claim under the applicable rules to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state where the Chuck E. Cheese is located. If, however, the arbitrator finds that either the substance of a Fun Pass Holder’s claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse Chuck E. Cheese for all monies previously disbursed by it that are otherwise the Fun Pass Holder’s obligation to pay under the AAA Rules.

Except for the enforcement process described below, the decision of the arbitrator will be final and binding on all parties to the dispute; however, the arbitrator is bound by the terms of this agreement. The arbitrator will have no authority or power to: (i) stay the effectiveness of any pending termination of this agreement; (ii) assess punitive or exemplary damages; or (iii) make any award that extends, modifies or suspends any lawful term of this agreement or any reasonable standard of business performance set by Chuck E. Cheese. The arbitrator must also follow the applicable law and may not disregard the law based on principles of justice or equity which are not a specific part of the applicable law.

If a Fun Pass Holder is the prevailing party in any arbitration under this agreement, that Fun Pass Holder will be entitled to recover the Fun Pass Holder’s reasonable attorneys’ fees and costs, however if such Fun Pass Holder has the right to attorneys’ fees under any other applicable law, the Fun Pass Holder is not entitled to duplicative awards of attorneys’ fees or costs.

A judgment may be entered upon the arbitration award and enforced in accordance with the Federal Arbitration Act and applicable rules of arbitration.

YOU (FOR YOURSELF AND EACH OTHER PASS HOLDER) AND CHUCK E. CHEESE IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL.

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