Product Advisory

At Chuck E. Cheese's our goal is to bring families together in a wholesome environment for food and fun. We understand that parents place a lot of trust in us to provide safe prize and merchandise products. We address this by testing these products utilizing safety standards and methods that meet and, in some instances, exceed federally mandated requirements. In addition, we provide this website as a resource for our guests to ensure that they have the most up-to-date information on the safety of the products we offer.

RECALL NOTICE
CHUCK E. CHEESE LIGHT-UP RING AND STAR GLASSES

Chuck E. Cheese's* is voluntarily recalling its Light-Up Ring and Star Glasses. The ring comes in blue, green, purple, yellow, and pink colors, and the glasses come in a red color. The Light-Up Ring was either sold as part of a promotional treasure chest cup from August 2009 through June 25, 2010 or distributed, at no cost, during several Parent-Teacher Association conventions in April 2009, July 2009 and March 2010 through May 2010. The Star Glasses were distributed as part of our Birthday Star package beginning April 2010 through August 2010.

If crushed or pulled apart, the plastic casing on these products may break and possibly expose the batteries, which could pose an ingestion hazard to children.

If you have one of these products, please bring it to your local Chuck E. Cheese's, where you may choose to receive: for the Light-Up Ring either a refund of $1.00 plus 4 Chuck E. Cheese's tokens or a Soccer promo-cup plus 4 Chuck E. Cheese's tokens, or for the Star Glasses either a refund of $4.99 or our Flashing Hands prize product.

If you have any questions regarding this recall, contact us at (888) 778-7193 between 9:00 a.m. and 5:00 p.m. CST Monday through Friday or email us at guestrelations@cecentertainment.com.

*In cooperation with the U.S. Consumer Product Safety Commission and Health Canada.

Frequently Asked Questions (FAQ) About the Chuck E. Cheese's Recall

1. Why is Chuck E. Cheese's conducting this recall?

We are conducting this recall to keep our customers safe and prevent injuries by removing the Chuck E. Cheese Light-Up Ring and the Star Glasses from the marketplace.

2. How can I tell if my product is affected by the recall?

Chuck E. Cheese Light-Up Ring: If you have a ring like the one pictured above in any of the following colors – blue, green, purple, yellow, and pink – please take it to your nearest Chuck E. Cheese's for your choice of either a refund of $1.00 plus 4 Chuck E. Cheese's tokens or a Soccer promo-cup plus 4 Chuck E. Cheese's tokens.

Star Glasses: If you have Star Glasses like the one pictured above please take it to your nearest Chuck E. Cheese's for your choice of either a refund of $4.99 or our Flashing Hands prize product.

3. What is the problem with the Chuck E. Cheese Light-Up Ring and the Star Glasses?

If crushed or pulled apart, the plastic casing may break and possibly expose the batteries, which could pose an ingestion hazard to children.

4. If consumers have purchased any of these products and wish to return it, where do they go?

Star Glasses: If you have Star Glasses like the one pictured above please take it to your nearest Chuck E. Cheese's for your choice of either a refund of $4.99 or our Flashing Hands prize product.

If there is not a Chuck E. Cheese's near you, please contact either our toll-free phone number (888) 778-7193 between 9:00 a.m. and 5:00 p.m. CST Monday through Friday or email us at guestrelations@cecentertainment.com so that we can arrange either a refund or a replacement.

5. My ring and/or glasses appear to be operating okay. Can I continue to use it?

No. Even though your product appears to be safe and has passed applicable consumer product safety standards, we are asking all customers to immediately stop using the product and participate in the recall by returning the product to your local Chuck E. Cheese's.

6. How do I find my local Chuck E. Cheese's?

You can find the nearest Chuck E. Cheese's location either by contacting us at our toll-free phone number (888) 778-7193 between 9:00 a.m. and 5:00 p.m. CST Monday through Friday or emailing us at guestrelations@cecentertainment.com. You may also visit our website at http://www.chuckecheese.com/locations/

7. I no longer have the receipt for the product. Can I still return it?

Yes. You can still return the product without a receipt.

8. How many of these products have been sold to consumers?

Chuck E. Cheese Light-Up Ring: We estimate that approximately 1,055,000 units have been sold at Chuck E. Cheese's locations or distributed at parent-teacher association conventions.

Star Glasses: We estimate that approximately 30,458 units have been sold at Chuck E. Cheese's locations.

9. Where have these products been sold?

Each was made available through our company-owned and franchised restaurants in the United States and Canada. We also distributed the rings during several parent-teacher association conventions.

10. What steps have been taken to notify consumers who have already purchased the any of these products?

We have alerted the both the U.S. Consumer Product Safety Commission and Health Canada. We have also (i) sent a message to our 3 million plus Email Club members; (ii) posted a bulletin on our website; and (iii) placed recall notice posters in each of our Chuck E. Cheese's restaurant locations.