FAQ – Birthday Parties

BIRTHDAY PARTIES

What types of birthday parties does Chuck E. Cheese offer?

We offer our Super, Mega, and Ultimate FUN birthday party packages in stores 7 days per week. Our VIP Mega FUN package is available Sat., 8 – 10am and Sun., 9 – 11am. We also have a party at home offering. Click here for details.

How much does a party cost?

We have three different packages to fit every budget! Please note, package prices are not guaranteed and will vary based on location, date and time selected. Package prices are subject to change daily and are only guaranteed after your party has been booked.

Is there a deposit required to make a birthday reservation?

We require a non-refundable $50 deposit to secure your reservation. The deposit will be applied toward your party total on the day of the party. Your reservation may be cancelled and/or rescheduled at any time. If you need to cancel your reservation, the non-refundable deposit can be used toward a new reservation within one (1) year of the reserved date of the party that was cancelled. The billing descriptor you will see on your credit/bank statement will be portrayed as “CHUCK E CHEESE DEPOSIT.”

Is there an age limit on having a party at Chuck E. Cheese?

At Chuck E. Cheese we welcome everyone at any age! Age limits for a party package? Never! Also, you can always include adults as paid guests, or buy extra Play Passes, if they want to join in on the games.

Do you have a special party package for younger kids?

Our birthday party packages are for all ages! Birthday Stars will enjoy any of our three party packages that are available at all Chuck E. Cheese locations.

Does my deposit go toward the total bill?

Yes, once the total deposit is paid, the non-refundable $50 will be applied toward your total bill at the end of the party.

What is your cancellation policy?

Once a birthday deposit is made, it is non-refundable. However, if you need to cancel your reservation, the deposit can be used toward a new reservation within one (1) year of the reserved date of the party that was cancelled.

What if I cannot pay my deposit within two days?

Due to the high demand of our reserved parties and scheduling purposes, we must receive the deposit from you on-time or the reservation will be cancelled.

Can I pay my full or remaining balance before the party?

The only payment we accept prior to the date of the reserved party is the deposit. If you wish to pay with Chuck E. Cheese gift cards, please review the terms and conditions on the card. Neither gift cards purchased at Sam’s, nor bonus cards, can be used as a form of payment for birthday parties or group events.

How do I get my free play points for booking online?

Once you book your party online, the restaurant will be notified to issue your free play points on the day of the party. They may be used at any time during the party or on a future visit.

I was not offered the time frame I needed. What can I do?

We apologize for any inconvenience this might cause, but the party times are set schedules and cannot be altered. The time(s) and options(s) provided represent all remaining availability on the day you selected. The good news is that you are more than welcome to arrive earlier on the day of your party and let the children play before your event starts. However, your table and server will only be prepared for you at the scheduled time of your reservation. If you need a later time, you can also check the availability of a different location or date.

How far in advance can I book my reservation?

We accept birthday reservations 60 days in advance, and you can book a birthday party reservation up to 24 hours prior to the party.

What happens if my guest count changes?

Upon booking a birthday party, you are allowed up to 2 no-shows if the per child party minimum is met. Child minimums vary per location and are noted on the reservation site prior to booking. Changes to the reservation must be made prior to the day of the reserved party to avoid penalty. Any additional children not in attendance are subject to the per-child cost for any changes made on the day of your party. We cannot guarantee that you can add additional guests prior to the party. We suggest you hold for the maximum number of guests you will be inviting. You can always lower your number up to 24 hours prior to the party.

How do I change the time and/or date of the party?

You can make changes to your reservation easily on our website! All you need is your confirmation number and reservation date OR email address. Please note that date and time changes are subject to availability. And don’t forget: Cancel any other previous reservations to avoid extra charges.

What if I have more than one child celebrating a birthday?

More Birthday Stars, double the fun! Our parties can accommodate more than one birthday child in the same birthday party for an additional fee. You will be charged the regular party package price plus $9.99 for the additional birthday child. Just add the additional Birthday Star during the online booking process.

When purchasing the Mega FUN Package or Ultimate FUN Package, can we use the Unlimited Play on a different day?

The Mega FUN and Ultimate FUN Packages include All You Can Play games for the duration of the party. The Birthday Star and party guests can enjoy unlimited games only during the party time.

Does Chuck E. Cheese sell cakes?

We sell delicious birthday cakes that kids love, and that’s one less thing for you to bring to the party. We offer chocolate and vanilla cakes in two sizes. The 8” round cake serves approximately 12 guests, and the ¼ sheet-size cake serves approximately 18-20 guests. We have an option to customize the cakes with our Edible Image® selection. You can see our full cake selection when you book a party online.

Can Chuck E. Cheese write the child’s name on the cakes?

Unfortunately, we do not offer this service at this time.

Does Chuck E. Cheese sell ice cream?

You bet! We love ice cream! We have a few ice cream options that vary by location.

What does the party experience look like?

Chuck E. Cheese knows birthdays! We believe every child should feel like a STAR on their special day. Your birthday experience will include games, pizza and unlimited soft drinks for every guest. You will enjoy a 2-hour reserved table and complete party setup with zero clean up. We take care of it all!

Will Chuck E. appear at the Birthday Party?

Yes! Birthday Parties include the LIVE Birthday Show with Chuck E. where your Birthday Star will get to sing, dance and be recognized on their special day.

What is the Ticket Blaster™ and does every Birthday Star Participate?

Our Birthday Ticket Blaster is an exclusive experience for each Birthday Star. Upon entering a huge wind tunnel filled with ticket vouchers, the excitement begins. The birthday child has 30 seconds to grab as many vouchers as possible, including the Magic Ticket worth 500 bonus E-tickets. Your Birthday Star will be delighted to use their E-Ticket vouchers for extra goodies and large prizes. It’s an exciting experience for the birthday child as family and friends watch and cheer!

What if I want to stay longer than two hours?

The fun never stops at Chuck E. Cheese! We offer unlimited time at your reserved table if you host your party from Monday-Thursday. However, Friday-Sunday all party table reservations are two hours. Feel free to stay and play games after your event, but reserved seating will not be available and public seating is not guaranteed.

What items can I bring to a party?

You can always personalize your party celebrations at Chuck E. Cheese! You’re free to bring your own birthday cake, favorite ice cream and table decorations.

What items am I not allowed to bring to a party?

From delicious and fun food to the best in entertainment, we strive to bring you everything you need to make your party a success. Unfortunately, there are some items that are not permitted including outside food (other than cake or ice cream), piñatas, cups, or outside entertainment.

What will the table setup include?

Along with all of the super-cool items listed in the party package you choose, we will decorate your table with our fun Chuck E. Cheese tablecloth, cups, pizza plates, and birthday plates, as well as a complete table setup of forks, napkins, and utensils so you can focus only on the fun.

What is in the goody bags?

Our goody bags are full of a variety of Chuck E. themed toys that were specifically selected to please and excite kids of all ages.

What if I lost my confirmation number?

No problem! Please contact the store where you booked your birthday party. Store locations may be found on our website here.

Do you provide invitations?

At Chuck E. Cheese, we want to make it easy for you! We offer free online invitations powered by Punchbowl through our website. We have fun Chuck E. Cheese themed invitations that are customizable. You can send to your party guests via email or now by text message!