FAQ – Birthday Parties

BIRTHDAY PARTIES

COVID-19 Birthday Procedures/Changes
What type of birthday parties are you currently offering at this time?

If your local Chuck E. Cheese location is open for dine-in, we are hosting reserved birthday parties based on local/state capacities. We have two new party at home offerings, click here for details.

How many party guests can attend?

The party capacity will vary based on local regulations and restaurant capacities. Our online booking system will not allow you to book a party that exceed specific store location capacity — you will receive an error message.

What does the party experience look like? How has it changed?

The birthday child will feel like a STAR on their special day. The birthday experience will include pizza, games, and recognition of your Birthday Star, where Chuck E. Cheese and your party server will lead the party group with a special birthday song. (Note:  Chuck E. appearances are subject to availability, following local guidelines on Health & Safety.) Visit Health & Safety for more details.

Have any of the birthday party activities changed?

We have modified a few of our birthday party elements to create a fun, safe experience for all!

Chuck E. Appearance: Chuck E. appearances are subject to availability, following local guidelines on Health & Safety. If Chuck E. cannot be present, the party server will lead the birthday show, and Chuck E. will appear virtually on the video monitors in the showroom to perform songs and sing happy birthday.

Ticket Blaster™: The Ticket Blaster™ is available for the Birthday Star. Birthday parent will be asked if they would like their child to participate.

What extra precautions are the party servers taking?

Each reserved birthday party has a dedicated party server. Our party servers are following the below safety measures:

• Party servers must always wear a face covering or mask.

• Gloves will be worn when handling food, cake and changed when changing tasks.  

• Prior to the birthday party starting, party servers will discuss other details/requests with the birthday parent.

How is the birthday party food served?

Before Eating: We have built time into the birthday party schedule to give kids an opportunity to wash their hands prior to sitting down to eat.

Pizza Time: The birthday parent will decide if they would like the party server to serve the pizza or if another method is preferred.

Drinks: Drinks will be initially filled with a pitcher, and refills will be handled by the party server.

Cake Time: The Birthday Star will still get to blow out the candles during the birthday song, but we will take new precautions! The party server will slice a single piece of cake and light a candle just for them. The rest of the cake will be served afterwards. You can always discuss excluding this tradition with your party server or bring cupcakes instead.

Presents: The birthday parent will decide if they would like to open/not-open presents during the party time.

Do you offer to-go birthday parties?

Yes! Find the perfect party package for you here.

My Chuck E. Cheese is not open, do I have any ways to experience the Chuck E. party fun?

We now offer a Party at Home Kit available exclusively our online Chuck E. Cheese store. Click here to purchase yours today!

What happens to my $50 party deposit if plans change due to COVID-19?

At this time, we have a few options for your $50 deposit if you have to cancel your party.

•  You can transfer your party deposit to a new reservation within one year of the cancelled party date.

• You can use the deposit for one our to-go Party Pack offerings to celebrate at home!

• Options will be discussed with you from one of our awesome party coordinators at your reserved party location. 

How much does a party cost?

We have four different party packages for all price points! Please note, package prices are not guaranteed and will vary based on location, date, and time selected. Package prices are subject to change daily and are only guaranteed after your party has been booked.

Is there an age limit on having a party at Chuck E. Cheese?

At Chuck E. Cheese we welcome everyone at any age! Age limits for a party package? Never! Also, you can always include adults as a paid guests if they want to join in on the games.

I was not offered the time frame I needed. What can I do?

We apologize for any inconvenience this might cause, but the party times are set schedules and cannot be altered. The time(s) option(s) provided are the only times available on the day you selected. The good news is that you are more than welcome to arrive earlier at the day of your party and let the children play before your event starts. However, your table and host/hostess will only be prepared for you at the scheduled time of your reservation. If you need a later time, you can also check the availability of a different location or date.

How far in advance can I book my reservation?

We accept birthday reservations 90 days in advance, and you can book a birthday party reservation up to a 24 hours prior to the party.

What happens if my guest count changes?

Upon booking a birthday party, our 4-child minimum policy will be in effect for all parties. Child minimums vary per location and are noted on the reservation site prior to booking. Changes to the reservation must be made prior to the day of the reserved party to avoid penalty. Our policy allows for per-child fees to be waived for up to two no-shows on the day of your party. Any additional children not in attendance will be subject to per-child cost for any changes made on the day of your party.

How do I change the time and/or date of the party?

You can make changes to your reservation easily on our website! All you need is your confirmation number OR email address and reservation date to make any updates/changes to your party reservation. Please note that date and time changes are subject to availability. And don’t forget: cancel any other previous reservations to avoid extra charges.

What if I have more than one child celebrating a birthday?

More Birthday Stars, double the fun! Our parties are able to accommodate more than one birthday child in the same birthday party for an additional fee. You will be charged the regular party package price plus $4.99 for the additional birthday child. You will be able to add the additional Birthday Star during the online booking process.

Do you have a special party package for younger kids?

All our birthday party packages are for all ages! Birthday Stars will enjoy any of our four different party packages that are available at all our Chuck E. Cheese locations.

When purchasing the Mega Super Star Package or Ultimate Super Star Package, can we use the Unlimited Play on a different day?

The Mega Super Star and Ultimate Super Star Package include All You Can Play games for the duration of the party time. Birthday Star and party guests will be able to unlimited amount of games only during the party time.

What if I want to stay longer than two hours?

The fun never stops at Chuck E. Cheese! This is why we offer unlimited time at your reserved table if you host your party from Monday-Thursday. But from Friday-Sunday we can only reserve your table for two hours. Your party can always stay and play games anytime after your event, but unfortunately seating is not guaranteed.

What items can I bring to a party?

You can always personalize your party celebrations at Chuck E. Cheese! You’re free to bring your own birthday cake, favorite ice cream, and your own table decorations.

What items am I not allowed to bring to a party?

From delicious and fun food to the best in entertainment, we always strive to bring you everything you need to make your party a success. Unfortunately, there are some items that are not allowed to a party in our locations like outside food (other than cake or ice cream), piñatas, cups, or outside entertainment.

What will the table setup include?

Along with all the super-cool items listed in the party package you choose, we will decorate your table with our fun Chuck E. Cheese cups, pizza plates, and birthday plates. And of course, we will also provide forks, napkins, and utensils so you can focus only on the fun.

What is in the goody bags?

Our goody bags are full of a variety of Chuck E. themed toys that were specifically selected to please and excite kids of all ages.

Can I choose the colors of my balloons?

The color/style of the balloons you will receive is based on availability in each location, so we cannot guarantee any particular color/style.

Does Chuck E. Cheese sell cakes?

We sell delicious birthday cakes that kids love, and that’s one less thing for you to bring to the party. We offer chocolate and vanilla cakes in two sizes. The 8″ round cake serves approximately 12 guests, and the 1/4 sheet-size cake serves approximately 18-20 guests. We have an option to customizes the cakes with our Edible Image® selection. You can see our full cake selection when you book a party online.

Can Chuck E. Cheese write the child’s name on the cakes?

Unfortunately, we do not offer this service at this time.

Does Chuck E. Cheese sell ice cream?

You bet! We love ice cream! We have a few ice cream options (options vary by location).

Is there a deposit required to make a birthday reservation?

We require a non-refundable $50 deposit to secure your reservation. The deposit will be applied towards your party total on the day of the party. Your reservation may be cancelled and/or rescheduled at any time. If you need to cancel your reservation, the non-refundable deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled. The billing descriptor you will see on your credit/bank statement will be portrayed as “CHUCK E CHEESE DEPOSIT”

Does my deposit go towards the total bill?

Yes, once the total deposit is paid, the non-refundable $50 will be applied toward your total bill at the end of the party. Your reservation may be cancelled and/or rescheduled at any time. If you need to cancel your reservation, the non-refundable deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled.

What is your cancellation policy?

Once a birthday deposit is made, it is non-refundable. However, if you need to cancel your reservation, the deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled. Please note our policy has changed for a limited time during COVID-19- please refer to COIVD FAQ.

What if I cannot pay my deposit within two days?

Due to the high demand of our reserved parties and scheduling purposes, we must receive the deposit from you on-time or the reservation will be cancelled.

Can I pay my full or remaining balance before the party?

The only payment we accept prior to the date of the reserved party is the deposit. If you wish to pay with Chuck E. Cheese gift cards, please review the terms and conditions on the card. Neither gift cards purchased at retail stores, nor bonus cards can be used as a form of payment for birthday parties or group events.

How do I get my free play points for booking online?

Once you book your party online, the restaurant will be notified to issue your free play points on the day of the party.

What if I lost my confirmation number?

No problem! Contact Guest Relations at [email protected] or 1-888-778-7193.

Do you provide invitations?

At Chuck E. Cheese, we want to make it easy for you! We offer free online invitations powered by Punchbowl through our website. We have fun Chuck E. Cheese themed invitations that are customizable. You can send to your party guests via email or now by text message!