FAQs – Fun Pass

2 month Fun Pass can be purchased in store at any participating location or online. Monthly Membership Fun Pass can only be purchased online.

2 month Fun Pass can be purchased at the register at any participating location or online. Monthly Membership Fun Pass can only be purchased online.

The pass is available only online and in-store.

You can use a gift card in store for the 2 month pass only, not the monthly fun pass.

No, each adult needs their own pass.

Usually, one pass is enough. Larger families might consider more depending on gameplay preferences.

Download the app, visit the Fun Center, inform the staff, and activate the Play Passes. It must be activated at the store where it was purchased.

Yes, but be aware of the expiration date. Alternatively, buy a gift card.

Benefits should appear in the app within 30 minutes to an hour after purchase.

After the first visit, benefits can be used at any participating location.

Via the Chuck E. Cheese Rewards app or by providing your registered phone number in-store.

Play Points reset overnight, every night.

The Fun Pass holder will receive one Play Pass card to redeem initial game play benefits. Additional Play Pass cards (up to 6) may be distributed to your family. However, your daily allotment of Play Points will be divided among each card.

Visit Chuck E. Cheese, approach the register, and ask for the Play Pass card(s).

Yes, the app is necessary for activation, managing the account, and redeeming benefits.

Every game is only one Play Point. The number of games you can play depends on your pass level:

• Bronze Fun Pass = 40 games each visit (approx. 30-45 minutes of play time)
• Silver Fun Pass = 100 games each visit (approx. 45 minutes to 2 hours of play time)
• Gold Fun Pass = 250 games each visit (approx. 3-5 hours of play time)

Pass Holder Tip: Your Fun Pass can be shared among family members, so consider purchasing a Silver or Gold pass if there’s more than one child in your household. Points will be split amongst the number of cards requested.

All games cost just one Play Point. For example, if you have 40 Play Points, you can play 40 games.

No, unused Play Points do not roll over. Each day, you receive a fresh batch of Play Points (40, 100, or 250, depending on your pass level), but they expire at the end of the day. However, E-Tickets accumulate and do not expire.

No, Play Points expire at the end of each day. You’ll receive new Play Points on your next visit.

Yes, you earn E-Tickets on all games where you would normally earn them. E-Tickets do not expire, so you can save up for larger prizes over multiple visits.

Your discount can be found in the Chuck E. Cheese Rewards app under the ‘Rewards’ section. Select the benefit, click ‘redeem,’ and show the QR code to a cast member at the front register. The discount will be automatically applied at checkout. The discount refreshes every 15 minutes, so you can use it multiple times during a visit.

Yes, there are a few limitations:

• The discount must be scanned at the time of purchase at the front register.
• It does not apply to purchases at a kiosk, via mobile table ordering, or for online orders.
• Certain items, such as birthday party items, cakes, alcohol, and some limited-time offers, are excluded.

The discount is also in the Rewards app. Select the benefit, click ‘redeem,’ and show the QR code to a cast member at the front register. The discount applies only to Play Points (not time) and refreshes every 15 minutes, allowing you to purchase additional points during your visit. Like daily Play Points, additional points expire at the end of the day.

Yes:

• The discount must be scanned at the time of purchase at the register.
• It can only be used for Play Points, not time-based play.
• Points expire at the end of the day and do not roll over.
• The discount cannot be shared with others in your group.

Yes, you receive 50% off regularly priced admission with your Fun Pass.

Instead of a one-time payment with the two-month Fun Pass, the monthly membership provides a low price every month for unlimited play.

Yes, the benefits are the same.

Payment is collected automatically from the guest’s credit card or bank account.

No, there are no processing fees.

Yes, guests can change their payment method anytime through the website.

Automatically billed each month on the sign-up anniversary date.

The Membership is temporarily deactivated until payment is successful.

No, payments are monthly only.

No, payments cannot be paused.

Upgrades are not automated but can be handled manually by the Guest Relations team on a case-by-case basis.

No, after your first visit, you can use your benefits at any participating Chuck E. Cheese location. If purchased online, you must activate the pass at your “home” location. If purchased in-store, activate it at the location of purchase.

Surprise bonus gifts will be sent throughout the duration of your pass. There’s no fixed schedule, so keep notifications on in the Rewards app to get alerts.

Redeem surprise gifts the same way as other benefits—through the Rewards app. After receiving an alert, find the gift under the ‘Rewards’ section, click ‘redeem,’ and show the QR code to a cast member at checkout.

No, the benefits are tied to your account and cannot be transferred or shared outside of your household.

The pass can only be used within your household, such as with your children or grandchildren. It cannot be shared with others outside of your household.

It’s recommended to buy a Chuck E. Cheese gift card, which can be used to purchase a Fun Pass in-store. The pass itself is tied to the purchaser’s account and expires two months from the date of purchase.

No, the pass is non-refundable and cannot be exchanged for store credit or cash.

Refresh the app by pulling down from the top of your screen on the ‘home’ tab. Ensure you are logged into the Rewards account with the email used to purchase the pass.

For most questions, speak to a Cast Member in-store. For technical issues, contact the CEC Entertainment Guest Relations team at [email protected]. Expect a response within 24 hours.