What Guests Say About Chuck E. Cheese Franklin
Real reviews from real families, in their own words.
Where do these reviews come from?
Every review on this page was written by a guest who visited Chuck E. Cheese Franklin and gave us written permission to publish it.They come from the survey we send after a visit or a party, grouped by what each guest talked about.
How long have families been coming here?
Families have been coming here since 2000, and these are the visits they wanted to tell us about.
What do guests say about this location?
19 testimonials, in our guests' own words. Every one comes from a guest who gave us permission to share it.
Updated September 2026
Guests have written 19 reviews about Chuck E. Cheese Franklin, TN, covering 9 subjects. The subjects they raise most often are their visit generally (5 reviews), the team (3 reviews) and cleanliness and safety (2 reviews). They were written between June 2026 and September 2026. Every review on this page was written by a guest who visited and gave written permission to publish it, and none has been edited.
| Subject | Reviews |
|---|---|
| More from our guests | 5 |
| Our team | 3 |
| Clean and safe | 2 |
| Family time | 2 |
| Food | 2 |
| Games and play | 2 |
| Birthday parties | 1 |
| Meeting Chuck E. | 1 |
| Easy on parents | 1 |
What else do guests say about this location?
-
We had an amazing experience at Chuck E. Cheese! The kids had a fantastic time enjoying the games, rides, and delicious pizza. The facility was clean, the staff was friendly and helpful, and there were plenty of activities to keep everyone entertained. It was the perfect place for family fun, and we created wonderful memories together. We can't wait to visit again!
Jugal N. from Franklin -
First time at a Chuck E. Cheese since I worked at one back in 2009. The brand has done a great job at keeping up with the times and catering the games and activities to modern day. Facility was super clean and staff was friendly!
Dennis D. from Nashville, TN -
Always have a great time! Lots of new games that are fun to play, good food and good service.
Valerie B. from Franklin, TN -
Friendly staff, clean spaces, yummy food
Amanda P. from Franklin -
We love coming to this CEC! Great games, clean, and friendly staff!
J N. from Franklin, TN
What do guests say about the team?
-
Time and time again the staff at this location are FANTASIC. There seems to be little turnover and they consistently go above and beyond to make each experience a special one for my 4-year old son. Top down this is a phenomenal team that deserves kudos.
Michael N. from Franklin -
Kids had a great time, our hostess was kind and attentive, and the food was great! Easy to book and minimal work to do on my end!
Madi H. from Nashville, TN -
Staff was friendly, waits were non existent, and all games worked
Shelby C. from Spring Hill, TN
What do guests say about cleanliness and safety?
-
Great location, clean restrooms, clean dining area. good food, excellent entertainment and great value for the money.
Tony O. from Greenbrier, TN -
It was clean and the staff was very helpful friendly and knowledgeable
Reina R. from Franklin, TN
What do guests say about visiting as a family?
-
Our family purchased the summer pass shortly after my husband passed away to give us a fun activity to provide consistency and something fun to look forward to as we try to figure out a new rythmn. We are now on a single income and I wasn't sure about the investment. This has been the best activity for our family. We come twice a week for an affordable dinner out and games and it has been such a fun family time. We even celebrated my husband's birthday here with cake and pizza. The staff is so kind and we really enjoy coming. Thank you for being an extension of our family this summer!
Amanda S. from Franklin -
Our grandson loves your pepperoni pizza and the selection of games!
Paul R. from Columbia, TN
What do guests say about the pizza and food?
-
During mid week, the crowds are low, providing flexibility to play all of the games without having to wait. The staff was attentive and the pizza was great. Our four year old grandson ate five slices of pizza!
Paul R. from Columbia, TN -
Everything went as planned. My food order was right and the food was good as well. Thank you
Tony O. from Greenbrier, TN
What do guests say about the games and arcade?
-
Our Grandson had an awesome time playing video games and eating pizza!
Paul R. from Columbia, TN -
My grandchild had a great experience. She loved playing the games. And loved the pizza!
Cindy L. from Pulaski, TN
What do guests say about birthday parties here?
-
Wonderful accommodations! My kid had the best birthday!
Kristen H. from Nashville
What do guests say about meeting Chuck E.?
-
Everything we played worked as it should and Chuck E. Cheese came out and was able to interact with both of my children
Shelby C. from Spring Hill, TN
What do parents say about how easy the trip is?
-
loved how easy it was to book and attend! you just bring a cake and show up!
D B. from Nashville, TN
What does a party at Chuck E. Cheese Franklin, TN cost?
| Package | Price | Covers | Notes |
|---|---|---|---|
| Birthday party package | $99.99 | for 6 kids | 2 hours of unlimited gameplay |
| Mega Fun party | $31.99 | per kid | minimum 5 kids |
| Ultimate Fun party | $37.99 | per kid | minimum 5 kids |
Prices are for this location and can change; the booking page confirms the current price before you pay.
3073 Mallory Lane, Franklin, TN 37067 · (615) 771-0708
About Chuck E. Cheese Franklin, TN
- This location
- Open since 2000, last remodeled in 2019
- Games
- 62 games on the floor
- Find us
- Mallory Lane & Cool Springs Boulevard, near Cool Springs Galleria
- Parking
- Large surface parking lot shared with adjacent businesses.
- Area
- Cool Springs/Franklin, Williamson County
- Schools nearby
- Williamson County Schools
- At this location
- Fun Pass, Homeschool Play Day, STEAM field trips, Salad bar, Sensory Sensitive Sundays
What’s at Chuck E. Cheese Franklin?
Chuck E. Cheese Franklin is easy to find — look for us near Cool Springs Galleria.Inside there is the arcade with 62 games on the floor, the prize counter, fresh pizza made to order, and Chuck E. himself coming out to dance with the kids. We see a lot of families from Williamson County Schools, and plenty who drive in from Nashville because their kids asked to come back. See birthday party packages
How do we collect these reviews?
What else do people ask about these reviews?
- Yes. Every review on this page was written by a guest who visited Chuck E. Cheese Franklin and gave us written permission to publish it. We do not write them, edit them, or buy them.
- They come from the short survey we send after a visit or a birthday party at Chuck E. Cheese Franklin. Guests who want to share a testimonial write one, choose how their name should appear, and confirm that we may use it.
- Yes. The reviews above were written by guests who visited Chuck E. Cheese Franklin specifically, and the count and dates above them are for this location. A brand-new location with no reviews of its own shows reviews from other Chuck E. Cheese locations instead, and says so.
- These are testimonials guests volunteered and gave us permission to publish, so they are positive by nature. We do not present them as an average rating, and we do not collect or publish star ratings here. Guest feedback of every kind goes to the store team through the same survey.
- Guests choose how they are credited, and we never show more than a guest agreed to. Most choose a first name and last initial with their hometown, which is what you see on this page.
- Every day. Guests send us testimonials continuously, and this page updates as new ones come in. The date above the reviews shows when the most recent review of Chuck E. Cheese Franklin was written.
Come See For Yourself
Plan a visit to Chuck E. Cheese Franklin, or book a birthday party online in a few minutes.