Membership

With a new Chuck E. Cheese Membership your family can play up to 300 games every visit and save up to 50% on all food and drink purchases. Packages are available now for as low as $7.99/month!

BENEFITS OF MEMBERSHIP

Your kids can play up to 300 games each visit

Every Membership comes with 70, 115, or 300 Play Points, topped up every week. Most games cost just one Play Point!

Save up to 50% on food and drinks every visit

Members save 20% to 50% off on almost all food and beverage purchases (some restrictions apply).

Monthly payments as low as $7.99

Your monthly fees will automatically be charged to your credit or debit card. No bills to pay!

Every kid in your household can share one Membership

With just one Membership you’ll get a card for every kid in your family. Divide up the games however you want!

You’ll get surprise bonus benefits throughout the year

Members will receive bonus gifts, prizes, and special benefits throughout the year.

Valid at every Chuck E. Cheese

After your first visit, you can use your Membership to visit every participating Chuck E. Cheese in the USA!

Choose from Three Incredible Member Packages:

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IMPORTANT INFORMATION ABOUT MEMBERSHIPS

Almost all games at Chuck E. Cheese are one point each. There are usually 2-3 premium games at each location that cost 2-3 points each, but the rest are 1 point. Play Points are valid for all games and attractions that accept Play Passes.

A Chuck E. Cheese Membership continues each month until you cancel it following our easy online cancellation procedure. Memberships may not be cancelled over the phone or at the location. This is an online only program.

Chuck E. Cheese monthly memberships may be cancelled anytime after the first 12 months. When it’s time to cancel we make it fast and easy with just a few clicks.

Frequently Asked Questions

About The Program

What are Chuck E. Cheese Memberships?

Chuck E. Cheese Membership is a new program we’re testing at some of our Fun Centers as a way to all guests to visit as many times as they want for one low monthly fee. Members receive an allotment of Play Points (ranging from 70 to 300) and discounts (ranging from 20% off to 50% off) on everything they purchase, plus a variety of other benefits. Members who join must stay in the program a minimum of 12 months, and can cancel online anytime afterwards.

Why did we introduce the Membership program?

The Chuck E. Cheese Membership program was introduced with several key goals in mind:

Strengthen Customer Loyalty: We’re aiming to create a stronger bond with our guests. A membership program incentivizes frequent visits, helping to establish Chuck E. Cheese as a top choice for entertainment.

Offer Outstanding Value: The program is packed with perks, like play points, food and beverage discounts, and exclusive offers. This adds great value to the customer experience and attracts both new and returning guests.

Ensure Predictable Revenue: Subscription models like this allow for more consistent revenue. This predictability is crucial for effective business planning and operational management.

Gain Insightful Data: Regular visits by members give us valuable insights into consumer preferences. This data is key for tailoring our services and offerings to better meet customer needs.

Remain Competitive: In an evolving market, this program keeps us competitive. It shows our commitment to innovation and meeting modern consumer expectations.

Ultimately, the Chuck E. Cheese Membership program is designed to enhance our relationship with customers while adapting to current market trends, ensuring we continue to provide a fun and valuable experience..

What are the key benefits of a Chuck E. Cheese Membership?

All Chuck E. Cheese Members will receive the following benefits:

  • 70 to 300 Play Points per week (topped up on Wednesday mornings)
  • 200-1000 bonus E-Tickets per week (topped up on Wednesdays)
  • 20% to 50% discount on food and beverages (all transactions, most items)
  • 20% to 50% discount on additional Play Points added to their cards
  • A card for each kid in the household
  • Valid at every participating Chuck E. Cheese in the USA
  • Bonus gifts throughout the year
What is the value of a Membership?

Assuming that someone visited EVERY week, and assuming that they purchased a large pizza and three drinks each visit, then this is how much money their Membership would be worth in a year:

What are the differences between the three Membership levels?

The Chuck E. Cheese Membership program offers three tiers: Bronze, Silver, and Gold. Each level is designed to cater to different needs and preferences, offering varying degrees of benefits:

Bronze Family Membership Plan:

  • Game Play Points: Members receive 70 Play Points per visit, up to once a week.
  • E-Tickets: Members receive 200 bonus E-Tickets per visit, up to once a week.
  • Discounts: 20% off on food, drinks, and extra game play on every visit.

Silver Family Membership Plan:

  • Game Play Points: A higher allotment of 115 Play Points is available each visit, weekly.
  • E-Tickets: Members receive 300 bonus E-Tickets per visit, up to once a week.
  • Discounts: Members enjoy 30% off on nearly all purchases in-store.

Gold Family Membership Plan:

  • Game Play Points: This premium option provides the highest number of points at 300 per weekly visit.
  • E-Tickets: Members receive 1,000 bonus E-Tickets per visit, up to once a week.
  • Discounts: Substantial savings with 50% off on food, drinks, and additional game play.

All levels are valid at every Chuck E. Cheese location in the United States and include special bonus rewards throughout the year. The key differences lie in the number of Play Points allocated and the percentage of discounts offered on food, drinks, and extra game play. This tiered structure allows families to choose the level that best fits their entertainment needs and budget.

Does Membership replace the Summer Fun Pass?

It’s possible. But it’s too early to say. We’ll have more information in a few months after we have completed (or at least fully engaged with) the test.

What makes it a “Family” Membership?

All of the kids in the household share the same Membership — a parent doesn’t have to buy a Membership for every child. A parent can buy one Membership for everyone to share, and then split up the Play Points each visit as they choose.

Everyone in the household can enjoy the discounts on food, drinks, and additional Play Points.

Each Membership is tied to one adult in the household, who must be present every time the Membership is used.

What constitutes a “family?”

In our view, families (or households) are diverse and unique, and it’s not our place to define their composition. We recognize and celebrate that every family can look different. However, to ensure the fairness and intended use of our Family Membership program, we do have certain guidelines:

Inclusivity: We embrace all forms of families, regardless of their structure. Whether it’s parents with children, guardians with dependents, or other familial arrangements, our program is designed to be inclusive.

Verification for Larger Households: While we don’t restrict the concept of a family, we’ve set a threshold for verification to prevent misuse of the program. For families with more than two adults and six children, we may ask for verification to confirm that all members are part of the same household.

Purpose of Verification: This step is not about questioning the legitimacy of a family but rather ensuring that our program is used as intended, providing the best value to genuine family units.

This approach allows us to maintain the integrity of the Family Membership program while honoring the diverse nature of families.

Can Members share their Memberships with other households?

Memberships may not be shared and are non-transferable. Only the named individual on the account may redeem points, discounts, and other benefits. Memberships are also intended for only one household, and we reserve the right to ensure that everyone attached to each Membership lives within the same household.

How long does a Membership last?

A Chuck E. Cheese Membership is designed as a monthly subscription service with a minimum commitment period to provide ongoing entertainment value to families. Here are the key points regarding the duration of the membership:

Monthly Subscription: The membership operates on a monthly basis. Each month, members enjoy the full range of benefits, including Play Points, discounts on food and drinks, and other exclusive perks.

Minimum Commitment: To ensure consistent value for both our guests and our operations, there is a minimum commitment period of 12 months. This means that members are expected to maintain their membership for at least one year.

Cancellation Policy: After fulfilling the initial 12-month commitment, members have the flexibility to cancel their membership. This can be done easily online through their account portal, providing convenience and control to our customers.

Continued Enjoyment: If a member chooses not to cancel after the 12-month period, the membership will continue on a month-to-month basis. This allows families to continue enjoying the benefits for as long as they find value in the program.

Renewal: There is no need for manual renewal as the membership automatically extends each month unless the member decides to cancel after fulfilling the minimum commitment.

This structure provides a balance between offering a flexible, ongoing entertainment option for families and maintaining a sustainable business model for us.

For which stores can Memberships be purchased?

California

  • Santee, CA
  • Ocean Side, CA
  • El Centro, CA
  • Moreno Valley, CA
  • Hemet, CA
  • La Mesa, CA
  • National City, CA
  • Murrietta, CA
  • Palm Desert, CA
  • San Diego, CA
  • Escondido, CA
  • Lemon Grove, CA
  • Mira Mesa, CA

Arizona

  • Yuma, AZ

Colorado

  • Aurora, Co
  • Colorado Springs, CO
  • Englewood, CO
  • Greeley, CO
  • Superior, CO
  • Lone Tree, CO

Texas

  • Brownsville, TX
  • Harlingen, TX
  • Corpus Christi, TX
  • Laredo, TX
  • McAllen, TX
  • N. McAllen, TX
  • Weslaco, TX

Signing Up for Membership

Where can Guests buy Memberships?

Guests can conveniently purchase Chuck E. Cheese Memberships exclusively through our website at chuckecheese.com. This online-only approach ensures a seamless and secure sign-up process.

Even when visiting a Fun Center, guests can easily sign up for a membership right from their smartphones. Just visit our website, complete the registration process, and the benefits of the membership will be instantly available. As soon as the transaction is confirmed, members can start enjoying their Play Points, food and drink discounts, and other exclusive perks immediately.

This process ensures that regardless of where our guests decide to sign up – at home or on the go – they can access their membership benefits without delay..

How many Memberships does each household need to buy?

A Membership is valid for one adult and any number of children living in the household. This means that the adult who signs up for the Membership must be present every time the Membership is used, even if all of the kids are not.

If there are two adults in the household and each adult wants to be able to visit with the kids separately, then they must purchase two separate Memberships.

If they also have a babysitter (or grandmother) who likes to bring the kids without the parent, then they should sign up for a third Membership.

While this approach is different than what many other places do (where they might require each kid to have their own Membership) we wanted to keep it simple and affordable for families of all sizes.

Why can’t Mom and Dad both use the same Membership to visit?

Our Chuck E. Cheese Membership is designed with specific account guidelines to ensure the best experience for our families and maintain the integrity of the program. Here’s why a shared account between Mom and Dad is not feasible:

Individual Account Management: Each Membership account is tied to one adult in the household. This structure simplifies account management, making it easier for us to provide personalized service and for the primary account holder to manage membership details, benefits, and preferences.

Fair Usage and Security: By linking the Membership to one adult, we ensure fair usage of the program’s benefits. This approach also enhances security, as it allows us to verify the account holder’s identity during visits, safeguarding against misuse of the membership benefits.

Flexibility for Different Schedules: We understand that families often have varying schedules. If both parents want the flexibility to visit Chuck E. Cheese separately with the kids and utilize the membership benefits, each parent would need an individual membership. This ensures that regardless of who visits, the family can always enjoy the membership perks.

Streamlined Experience: Having individual accounts for each parent allows us to tailor the experience and offers to each member more effectively, ensuring that everyone gets the most out of their visit to Chuck E. Cheese.

We designed this policy to balance convenience, security, and personalized experience, ensuring that every family visit to Chuck E. Cheese is enjoyable and hassle-free.

Can Members activate their Memberships at any Chuck E. Cheese?

No. Members must pick up their Play Passes and activate their accounts at the “home” Chuck E. Cheese they selected during the registration process.

How often do Members need to “renew” their Memberships?

Memberships at Chuck E. Cheese automatically continue each month without the need for manual renewal. Once you sign up, the membership rolls over monthly with the fee charged to your account. After the initial 12-month commitment, you can cancel anytime, but until then, there’s no need to renew – your membership benefits remain active for continuous enjoyment.

What is the minimum amount of time a Member can own a Chuck E. Cheese Membership?

The minimum duration for owning a Chuck E. Cheese Membership is 12 months. This means when a guest signs up for the Membership, they are committing to a full year of membership. This 12-month commitment ensures guests can fully enjoy the benefits of the program and allows us to provide consistent, high-quality experiences over a significant period.

Can I buy a Membership to a friend?

No. For contractual/legal reasons, each household must buy its own Membership.

Is there a signup/initiation fee?

No, there is not a signup or initiation fee. Your first month’s payment will be the same as your second and third payment.

Using Your Membership For The First Time

How does a Guest activate their Membership?

A guest can easily activate their Chuck E. Cheese Membership immediately after completing the sign-up process. Here are the steps for a guest to follow:

Download the App: The guest should download the Chuck E. Cheese mobile app and log in using the same account details used during the membership registration.

Visit the Fun Center: The guest should go to the Chuck E. Cheese location and approach the ordering area at the front.

Inform the Staff: Upon opening the mobile app, the guest should inform the Cast Member that they are a new member and would like to activate their Play Passes and claim their initial allotment of Play Points and eTickets.

Card Activation: The Cast Member will then scan the QR codes from the guest’s app to activate their Play Pass cards, assign their Play Points, and load their eTickets.

After these steps, the guest’s membership is active, and they can begin enjoying the full range of Chuck E. Cheese membership benefits.

How long does it take a Membership to activate after a guest signs up?

A Chuck E. Cheese Membership activates almost instantly after a guest completes the sign-up process. As soon as the guest finishes registering for the membership online, their membership becomes active. This immediate activation allows guests to start enjoying the benefits, including Play Points and discounts, right away during their current visit to Chuck E. Cheese, if they choose to.

How does a guest receive their Play Passes?

Upon becoming a Chuck E. Cheese Member, a guest can receive their Play Passes by following these simple steps:

Visit Chuck E. Cheese: After signing up for a Membership, the guest should visit their local Chuck E. Cheese location.

Approach the Register: The guest should go to the front register or ordering area.

Identify as a Member: The guest needs to inform the Cast Member that they are a new member and require their Play Pass cards.

Play Pass Distribution: The Cast Member will provide Play Pass cards for each child in the guest’s family as indicated during the sign-up process.

The Play Passes are essential for accessing games and rides at Chuck E. Cheese, using the Play Points allotted through the membership. Guests can start using their Play Passes immediately after receiving them to enjoy the full range of games and activities available.

How many Play Passes does each Member receive?

Each Chuck E. Cheese Membership entitles the member to receive one Play Pass card for every child in their immediate household. The number of Play Passes distributed is based on the information provided by the member during the sign-up process.

For families with more than six children, we may request verification to confirm all are part of the same household. This approach ensures that all eligible children in a family can enjoy the fun and games at Chuck E. Cheese without the need for separate memberships for each child.

Is the Chuck E. Cheese Mobile App required for Membership?

Yes, the Chuck E. Cheese Mobile App is a necessary component of the Membership program. The app serves several crucial functions:

Membership Activation and Management: It allows for immediate activation of the membership and offers a convenient way for members to manage their account details.

Redeeming Benefits: Members use the app to access and redeem their membership benefits, including Play Points, food and beverage discounts, and eTickets.

Updates and Notifications: The app also serves as a platform for members to receive updates, special offers, and bonus surprises exclusive to members.

By requiring the app, we ensure a seamless and efficient experience for our members, providing everything they need right at their fingertips..

Managing & Making Payments

How will the guest pay for their Membership each month?

When a guest signs up for a Membership, Chuck E. Cheese will collect their payment information, typically a credit card number or bank account details. This information is used to automatically charge the membership fee each month.

Is there a processing fee for the guest’s payments?

No, there are no processing fees for any payments related to the Chuck E. Cheese Membership. This includes both the initial payment and subsequent monthly fees.

Can the guest change the payment method on file?

Yes, guests have the flexibility to change their payment method anytime. This can be done through the payment portal accessible on the Chuck E. Cheese website.

How will the monthly Membership fee be paid?

The guest’s credit card will be automatically billed each month on the anniversary date of their Membership sign-up. For instance, if a guest signs up on June 17, their card will be charged on the 17th of each subsequent month. There is no need for the guest to manually handle this payment each month.

What if a monthly payment doesn’t go through?

If a payment fails, the guest’s Membership will be temporarily deactivated, and they will be notified via email. The guest can either update their payment information in the payment portal or wait for the system to attempt a recharge the following day. The Membership will be reactivated once the payment is successfully processed.

Can the guest pay for a whole year of Membership at once?

Currently, Chuck E. Cheese Memberships are structured for monthly payments only. Guests cannot pay for multiple months or a full year in advance.

Can the guest pause their Membership payments?

At this time, Membership payments cannot be paused. The monthly payments continue for the duration of the Membership.

Can the guest upgrade their Membership?

As of now, Membership upgrades are not being promoted and are not available through an automated process. The Guest Relations team can assist with upgrades, but this is handled manually and on a case-by-case basis.

Cancelling Membership

How does a guest cancel their Membership?

A guest can cancel their Chuck E. Cheese Membership through the account portal. This option becomes available after the completion of the initial 12-month term, which includes 12 monthly payments. Upon signing up, the guest will receive a link that can be used for cancellation when eligible.

How difficult is it for a guest to cancel their Membership?

Canceling a Membership is straightforward and can be done with ease. Once the guest has completed their 12-month commitment, they can log into their account at any time and request cancellation. This process is available 24/7 for the guest’s convenience.

If a guest cancels their Membership, when will it end?

Since Membership fees are paid in advance each month, the guest’s Membership will continue until the end of the month following their final payment. This allows the guest to enjoy the Membership benefits until the end of the paid period.

Can a guest cancel their Membership before completing 12 months?

Chuck E. Cheese Memberships require a minimum commitment of 12 months. Therefore, a guest cannot cancel their Membership before completing this initial 12-month period.