What Guests Say About Chuck E. Cheese Springfield
Real reviews from real families, in their own words.
Where do these reviews come from?
Every review on this page was written by a guest who visited Chuck E. Cheese Springfield and gave us written permission to publish it.They come from the survey we send after a visit or a party, grouped by what each guest talked about.
How long have families been coming here?
Families have been coming here since 1982, and these are the visits they wanted to tell us about.
What do guests say about this location?
17 testimonials, in our guests' own words. Every one comes from a guest who gave us permission to share it.
Updated October 2026
Guests have written 17 reviews about Chuck E. Cheese Springfield, IL, covering 6 subjects. The subjects they raise most often are the team (8 reviews), birthday parties (3 reviews) and meeting Chuck E. (3 reviews). They were written between June 2026 and October 2026. Every review on this page was written by a guest who visited and gave written permission to publish it, and none has been edited.
| Subject | Reviews |
|---|---|
| Our team | 8 |
| Birthday parties | 3 |
| Meeting Chuck E. | 3 |
| Clean and safe | 1 |
| Family time | 1 |
| Coming back after years | 1 |
What do guests say about the team?
-
The workers were wonderful they engaged so much with the kids and they made sure everything was perfect the entire time.
Tiffani G. from Chandlerville, IL -
Workers were so attentive. Food was great. Customer service was wonderful. Everything was clean. They checked on us multiple times Chucky came out greeted. The kids really talked to the kids. Games were great overall great experience 10 out of 10.
Faith N. from Springfield, IL -
I marvel every time at the level of service from the staff at this location. Food was good and everything looks great.
Ralph F. from Springfield, IL -
We have always had a great experience at this Chuck E. Cheese location. The employees truly care about safety and making sure all guest have a great time. Food is always good, fast, and accurate.
Cassidy G. from Springfield, IL -
It wasn't busy and the employees were available, helpful and friendly!
Mica L. from Springfield, IL -
the girl working the counter knew what she was doing
Paul T. from Kincaid, IL -
The staff was very professional and friendly. Everything was perfect and the kids had a blast!
Khadija P. from Springfield -
Staff were great with all questions and very friendly. The kids had a blast
Kim F. from Springfield, IL
What do guests say about birthday parties here?
-
The staff was really nice and helpful. The store was clean and the pizza came out quickly. The entire experience made my daughter's birthday party fun for everyone. We will definitely be having more birthday parties there.
Sarah G. from Springfield -
The staff was absolutely amazing! The birthday coordinator was so polite and helpful and it was the best experience we have had at a birthday party
Lex H. from Springfield -
We enjoyed it so much. My birthday boys had so much fun and said it was the best party. Place is very clean
Lizze A. from Chapin, IL
What do guests say about meeting Chuck E.?
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Our five year old has recently gotten into Five Nights at Freddy's (a franchise about haunted animatronics). He was SO excited to hear that there was a pizzeria nearby that still has animatronics. We appreciate you guys keeping that spirit alive and absolutely making his day! He was able to sit right up front in a pizzeria, eat his favorite food (pizza), and watch some real-life animatronics dance and sing songs. He also got to hug Chuck-E, who was like a celebrity to him. We bought a plush Chuck-E to take home, and that mouse has gone everywhere with us since 🙂
Roxanne H. from Morton, IL -
The animatronics in the showroom worked great and provided many shows/performances. They really added to the atmosphere and created a great experience overall. Also, Chuck E. Cheese came out multiple times to dance and get pictures. The staff was very friendly and helpful.
Dalton S. from Loveland, CO -
Everyone was fantastic, and my son loved being able to see the animatronics! We came from Las Vegas to see them
Sunshine L. from Las Vegas
What do guests say about cleanliness and safety?
-
You could tell they cared about the store. Everything was clean. All the machines were working. The maintenance person there was very helpful. We specifically came to this location for the animatronics. And everything was working great for its age.
Anthony J. from Chicago
What do guests say about visiting as a family?
-
My grandson and I love playing games together the pizza is great too
Karen C. from Illinois
What do guests say who came back after years away?
-
It's my son's favorite place!! The staff, food, and games are always great. My son is obsessed with animatronics and the history of Chuck E Cheese so we're lucky to have one of the five remaining locations so close to us to visit.
Dustin L. from Bethalto
What does a party at Chuck E. Cheese Springfield, IL cost?
| Package | Price | Covers | Notes |
|---|---|---|---|
| Birthday party package | $99.99 | for 6 kids | 2 hours of unlimited gameplay |
| Mega Fun party | $29.99 | per kid | minimum 5 kids |
| Ultimate Fun party | $35.99 | per kid | minimum 5 kids |
Prices are for this location and can change; the booking page confirms the current price before you pay.
2369 McArthur Ave, Springfield, IL 62704 · (217) 793-0230
About Chuck E. Cheese Springfield, IL
- This location
- Open since 1982
- Games
- 73 games on the floor
- Find us
- MacArthur Boulevard & Outer Park Drive, in Town & Country Shopping Center
- Parking
- The Chuck E. Cheese is located in a large surface parking lot shared with other businesses in the Town & Country Shopping Center.
- Area
- Historic West Side, Sangamon County
- Schools nearby
- Springfield School District 186
- At this location
- Fun Pass, Homeschool Play Day, STEAM field trips, Salad bar, Sensory Sensitive Sundays
What’s at Chuck E. Cheese Springfield?
Chuck E. Cheese Springfield is easy to find — look for us near Washington Park.Inside there is the arcade with 73 games on the floor, the prize counter, fresh pizza made to order, and Chuck E. himself coming out to dance with the kids. We see a lot of families from Springfield School District 186, and plenty who drive in from Springfield because their kids asked to come back. See birthday party packages
How do we collect these reviews?
What else do people ask about these reviews?
- Yes. Every review on this page was written by a guest who visited Chuck E. Cheese Springfield and gave us written permission to publish it. We do not write them, edit them, or buy them.
- They come from the short survey we send after a visit or a birthday party at Chuck E. Cheese Springfield. Guests who want to share a testimonial write one, choose how their name should appear, and confirm that we may use it.
- Yes. The reviews above were written by guests who visited Chuck E. Cheese Springfield specifically, and the count and dates above them are for this location. A brand-new location with no reviews of its own shows reviews from other Chuck E. Cheese locations instead, and says so.
- These are testimonials guests volunteered and gave us permission to publish, so they are positive by nature. We do not present them as an average rating, and we do not collect or publish star ratings here. Guest feedback of every kind goes to the store team through the same survey.
- Guests choose how they are credited, and we never show more than a guest agreed to. Most choose a first name and last initial with their hometown, which is what you see on this page.
- Every day. Guests send us testimonials continuously, and this page updates as new ones come in. The date above the reviews shows when the most recent review of Chuck E. Cheese Springfield was written.
Come See For Yourself
Plan a visit to Chuck E. Cheese Springfield, or book a birthday party online in a few minutes.