What Guests Say About Chuck E. Cheese Reno
Real reviews from real families, in their own words.
Where do these reviews come from?
Every review on this page was written by a guest who visited Chuck E. Cheese Reno and gave us written permission to publish it.They come from the survey we send after a visit or a party, grouped by what each guest talked about.
How long have families been coming here?
Families have been coming here since 1992, and these are the visits they wanted to tell us about.
What do guests say about this location?
29 testimonials, in our guests' own words. Every one comes from a guest who gave us permission to share it.
Updated November 2026
Guests have written 29 reviews about Chuck E. Cheese Reno, NV, covering 6 subjects. The subjects they raise most often are birthday parties (8 reviews), the team (8 reviews) and cleanliness and safety (7 reviews). They were written between June 2026 and November 2026. Every review on this page was written by a guest who visited and gave written permission to publish it, and none has been edited.
| Subject | Reviews |
|---|---|
| Birthday parties | 8 |
| Our team | 8 |
| Clean and safe | 7 |
| Family time | 3 |
| More from our guests | 2 |
| Coming back after years | 1 |
What do guests say about birthday parties here?
-
Oh the staff was amazing! They listened to any concerns or questions and were ready to help! The food was amazing, area was clean, timing was perfect. The manager was over the top. Made it almost feel like the other birthday parties weren't going on!
Samantha F. from Reno -
The workers were helpful, attentive, and friendly. My child had a birthday to remember!
Darlene M. from Reno, NV -
My son celebrated his 4th birthday at Chuck E Cheese and had a wonderful experience!!! We definitely will be coming back.
Kadie Z. from Reno -
Everyone enjoyed the birthday party! The staff made sure it flowed smoothly.
Joscelin C. from Reno, NV -
I didn't have to stress about the party. My kid had an amazing time. He loves going there and having his party there was special to him.
Kody B. from Sparks, NV -
I love that their was a host helping with everything, so it was less stress and easier to enjoy the party
Monica M. from Reno, NV -
I loved the table set up. And the hostess was amazing. Everything was pretty organized and the kids had a blast.
Michelle S. from Carson City -
Our party host was on top of everything. It was so great to be able to just enjoy the event.
Yuri M. from Reno, NV
What do guests say about the team?
-
Staff was awesome. Great atmosphere. Everything was nice and clean. Even the guy working on a machine was very nice. The lady at the counter was the best tho, very sweet. 10/10
Reed H. from Gardnerville, NV -
Even though they had a couple birthday parties and other guests, they were prompt to send someone to fix a machine that had an error for me and my toddler.
Serena T. from Reno -
The staff is always friendly and helpful. All games work, and I feel very safe with my kids not leaving unsupervised with the worker at the front.
Brandon W. from Reno, NV -
The staff was exceptional. Very friendly. It also wasn't super crowded, which always helps my boys. All the games were up and running, and there are no issues. The food we ordered was also delivered very fast.
Brandon W. from Reno -
Cause my time there was good the people were really nice and the kids had a great time pizza was hot and ready
Lydia R. from Carson City -
My kids had a great time, the place was clean, the staff was helpful and nice!
Ana B. from Reno -
I love the manager that works there in the weekends. I did not catch her name but she is always there and always working hard
Yazmin T. from Sparks, NV -
Everyone on the staff that day was amazing. They were attentive to us and so kind.
Laura L. from Portola, CA
What do guests say about cleanliness and safety?
-
Patient courteous staff even when very very busy. Safety is my main concern for my grandkids that are 3 and 6. I can relax at a table and see the kids. And the cheesy bread is our favorite.
Connie S. from Reno -
The staff was SO helpful and I loved having a fully secured facility to let my kids run around and have fun without having to worry.
Whitney M. from Reno, NV -
Customer service was great. Bathrooms were clean. Game floor and tables were clean. The kids had lots of fun playing getting there prizes and seeing Chuck E. Cheese.
Stefany H. from Reno, NV -
The staff was so nice. The space was clean and safe. Good deal for how much fun the kids had. My expectations were low, but it was actually really nice!
Amy R. from Reno, NV -
Staff is always great. Clean facility even the restrooms. The price is reasonable for the amount of games the kids get to play.
Heaven O. from Reno, NV -
Very clean, all games worked. Good customer service. No long waits. Sunday sensory time was very respectable. Great time, thank you.
Joseph B. from Reno, NV -
The place is clean, my daughter had a great time, and the pizza was good!
Ana B. from Sparks, NV
What do guests say about visiting as a family?
-
Watching my 6 year old daughter run laugh and play while making a new play date friend. All I could ask for
Gary D. from Reno, NV -
My kids love it here. My 3 year old son wasn't really a fan of chuckee but he loved everything else! Keeps asking to go back! Dad and I had a lot of fun and so did the baby! Will definitely be going back again soon!
Kiley B. from Reno, NV -
I loved that my son and the kiddos enjoyed every second of the event. Loved my personal staff helping me with everything I really recommend any parent to take their kids to Chucky cheese it was so much fun
Alejandra P. from Nevada
What else do guests say about this location?
-
Great, fun experience and will definitely visit more!!!! I am even going to go on my lunch hour to have fun and relax and enjoy LOL!!!!
Denise P. from Sparks, NV -
Overall experience was 10/10 Service, cleaning environment. Food pizza was delicious
Lisbeth B. from Spanish Springs
What do guests say who came back after years away?
-
First time back in 30 years things have changed the girls at the counter and at the door were very helpful explaining how everything has changed and expanded and is something very exciting but our granddaughter she was the most excited I've ever seen
Debbie from Reno, NV
What does a party at Chuck E. Cheese Reno, NV cost?
| Package | Price | Covers | Notes |
|---|---|---|---|
| Birthday party package | $99.99 | for 6 kids | 2 hours of unlimited gameplay |
| Mega Fun party | $32.99 | per kid | minimum 5 kids |
| Ultimate Fun party | $38.99 | per kid | minimum 5 kids |
Prices are for this location and can change; the booking page confirms the current price before you pay.
5000 Smithridge Dr., Reno, NV 89502 · (775) 827-5100
About Chuck E. Cheese Reno, NV
- This location
- Open since 1992, last remodeled in 2024
- Games
- 95 games on the floor
- Find us
- S. McCarran Blvd. & S. Virginia St., in Smithridge Center
- Parking
- The Chuck E. Cheese is located in a large surface parking lot shared with other businesses in the Smithridge Center strip mall.
- Area
- Smithridge, Washoe County
- Schools nearby
- Washoe County School District
- At this location
- Fun Pass, Homeschool Play Day, STEAM field trips, Salad bar, Sensory Sensitive Sundays
What’s at Chuck E. Cheese Reno?
Chuck E. Cheese Reno is easy to find — look for us near Meadowood Mall.Inside there is the arcade with 95 games on the floor, the prize counter, fresh pizza made to order, and Chuck E. himself coming out to dance with the kids. We see a lot of families from Washoe County School District, and plenty who drive in from Reno because their kids asked to come back. See birthday party packages
How do we collect these reviews?
What else do people ask about these reviews?
- Yes. Every review on this page was written by a guest who visited Chuck E. Cheese Reno and gave us written permission to publish it. We do not write them, edit them, or buy them.
- They come from the short survey we send after a visit or a birthday party at Chuck E. Cheese Reno. Guests who want to share a testimonial write one, choose how their name should appear, and confirm that we may use it.
- Yes. The reviews above were written by guests who visited Chuck E. Cheese Reno specifically, and the count and dates above them are for this location. A brand-new location with no reviews of its own shows reviews from other Chuck E. Cheese locations instead, and says so.
- These are testimonials guests volunteered and gave us permission to publish, so they are positive by nature. We do not present them as an average rating, and we do not collect or publish star ratings here. Guest feedback of every kind goes to the store team through the same survey.
- Guests choose how they are credited, and we never show more than a guest agreed to. Most choose a first name and last initial with their hometown, which is what you see on this page.
- Every day. Guests send us testimonials continuously, and this page updates as new ones come in. The date above the reviews shows when the most recent review of Chuck E. Cheese Reno was written.
Come See For Yourself
Plan a visit to Chuck E. Cheese Reno, or book a birthday party online in a few minutes.