A woman and girl smile as a Chuck E. Cheese employee gives a Fun Pass wristband at the family fun center entrance.

Our commitment to accessibility

Accessibility Statement

Equal access to chuckecheese.com for every guest, with a clear process for raising and resolving concerns.

Equal access for every guest

CEC Entertainment is committed to providing every guest a great online experience at chuckecheese.com — including guests with disabilities — that is full and equal to that provided to guests without disabilities.

We believe digital accessibility is part of the same promise we make at every Chuck E. Cheese location: a welcoming environment where every kid and every parent can take part. This statement explains the standards we hold our website to, the process for raising any accessibility concerns, and how to reach us.

Last updated: April 30, 2026

Our accessibility standards

CEC Entertainment is committed to designing, developing, and operating chuckecheese.com in substantial conformance with generally recognized and accepted guidelines and standards for website accessibility — including the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium.

The website is assessed on a recurring basis from both an engineering and a user-experience perspective, including testing with assistive technology such as screen readers. Accessibility is treated as ongoing work, not a one-time certification: as we add features, redesign pages, and update content, we test and remediate against the same standards.

Accessibility concerns and the ADA

If you believe any feature of, or any means of accessing, chuckecheese.com constitutes a violation of the accessibility requirements of the Americans with Disabilities Act (ADA) or any other Disability Laws because you cannot effectively use any feature, function, or element of the website, we ask that you follow the resolution process below.

  1. Step 1 — Written notice

    Provide written notice to CEC Entertainment detailing the claimed violation, including the specific page URL and a description of the accessibility issue you encountered.

  2. Step 2 — 90-day cure period

    Allow CEC Entertainment ninety (90) calendar days after such notice is received to cure the alleged violation.

  3. Step 3 — Good-faith meet-and-confer

    Following the 90-day cure period, engage in good-faith meet-and-confer discussions with CEC Entertainment for a period of at least thirty (30) calendar days, in an effort to resolve any remaining dispute regarding the claimed violation.

Questions or feedback?

Our efforts to improve accessibility are ongoing. If you have specific questions, feedback, or concerns about the accessibility of any particular web page on chuckecheese.com, we want to hear from you. Please include the specific web page URL in your email and we will make all reasonable efforts to address your concerns promptly.

Email Guest Relations