What if I lost my confirmation number?
If you provided your email address, you can locate your reservation information by clicking here. If you did not provide your email address in the reservation, please feel free to send us an email with your party information.
What happens if my guest count changes?
We cannot guarantee that we can increase your seating once a reservation has been made. Therefore, if you think more guests will attend, add seats if they are available. Additionally, we charge for the number of children booked. If not all the children attend the party, we would charge the original reserved amount minus four. (For example, if you reserved for 16 and only eight show up, you would be charged for 12) Therefore, we recommend that you confirm your reservation or call back with your confirmation number should you need to decrease or increase the seating arrangements.
How much does a party cost?
Prices and packages vary by location. To check the price at a location near you, click Pricing & Details. Then select the desired location. The screen that follows will provide you with our standard birthday package prices and for that specific location. Please note, most locations also offer special packages for hosting weekday parties.
How do I get my free tokens for booking online?
The restaurants know when a party has been booked online and will issue the tokens on the day of the party.
I was not offered the time frame I needed. What can I do?
The party times are set schedules and cannot be altered. The time(s) you were offered is what we have available on that day. If you want an earlier time, you are more than welcome to come into the restaurant early and let the children play. However, your table and host/hostess will only be prepared for you at the scheduled time of your reservation. If you need a later time, we recommend that you try a different location or date.
What if I want to stay longer than two hours?
We offer unlimited time at the table if you host your party Monday-Thursday; otherwise your table is reserved for two hours. You may stay and play games, but you will not have guaranteed seating.
Is there a cost or charge for adults/parents to attend the party?
There is no charge for these guests, unless you choose to purchase food and/or drinks for them. If you will be doing so, you can order these items during the reservation or on the day of the party through your host.
How do I change the time and/or date of the party?
You can make changes through our website or call Chuck E. Cheese’s to make the appropriate changes. Date and time changes are subject to availability. Make sure to cancel any other previous reservations to avoid credit card charges.
Is there an age limit on having a party at Chuck E. Cheese’s?
Chuck E. Cheese’s does not have an age limit as far as buying a party package. You are more than welcome to include adults for a Party Package.
What will the table setup include?
Along with all the items listed in your package, we will dress the table with Chuck E. Cheese’s cups, pizza plates and birthday plates. Forks, napkins and utensils will also be provided.
What is in the goody bags?
Chuck E. Cheese’s goody bags include a variety of toys and treats that kids of all ages will love.
How do I get invitations?
You can print paper invitations or send free online invitations powered by Evite®.
Does Chuck E. Cheese’s sell cakes?
Chuck E. Cheese’s offers chocolate or vanilla cakes. Cakes are available in 8" round that will serve approximately 12 guests or 1/4 sheet that will serve approximately 18-20 guests.
Does Chuck E. Cheese’s sell ice cream?
We sell cups of Vanilla or Chocolate ice cream that can be pre-ordered during your reservation or purchased through your host. The majority of our locations also offer a variety of ice cream treats through our ice cream vending machine. If you prefer, you may also bring in your own ice cream. We recommend that you bring in a scoop to help when serving.
What items can I bring to a party?
- Birthday cake
- Ice cream
- Table decorations
What items am I not allowed to bring to a party?
- Outside food other than cake or ice cream
- Outside entertainment
What if I have more than one child celebrating a birthday?
Chuck E. Cheese’s parties are able to accommodate more than one birthday child in the same birthday party. You will be charged the regular party package price, plus $4.99 for the additional birthday child to also receive the Ticket Blaster Experience, Medallion, Jumbo Star Balloon and an Inflatable Crown with eight tokens.
Do you have a special party package for younger kids?
Chuck E. Cheese’s party packages are designed to be fun for kids 1+. There is a minimum number of four kids required for reserved parties. If you have fewer than four kids, an unreserved walk-in party is a great option.
What is a group package?
The group package is for group events with 10 or more kids (i.e., schools, daycares, churches, youth sports teams, scouts) that want to reserve tables during the week (all day Monday-Thursday and Friday before 5 p.m.).
If you did not find the answer to your question here, please feel free to email Chuck E. Cheese’s.